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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Building On-call: Continually testing with smoke tests

With the release of On-call, our system’s reliability had to be solid from the outset. Our customers have high expectations of a paging product—and internally, we would not be comfortable with releasing something that we weren’t sure would perform under pressure. While our earlier product, Response, was the core of a customer’s incident response process after an incident was detected, we’re now the first notification an engineer gets when something’s wrong.

Intelligent Alerting, Fewer Headaches: Insider View at ilert AIOps

You might have noticed that we released a series of AI-supported features last year. Intelligent alert grouping, developed to reduce alert fatigue, is the icing on the cake. ‍ With it, we combined all ilert AI features in a new powerful add-on that aims to reduce stress and give more clarity during IT incidents.

ROI of Reducing MTTR: Real-World Benefits and Savings

Mean Time to Repair (MTTR) stands as a critical metric when it comes to IT Operations and Incident Management. Reducing MTTR is not just a technical goal but a strategic business imperative, driving significant Return on Investment (ROI) through various tangible and intangible benefits. This blog delves into the real-world benefits and savings achieved by reducing MTTR, emphasizing its importance in contemporary business environments.

Managing Vendor Incidents: Customer Impact That Isn't Your Fault

One of the first key tenets of cloud computing was that “you own your own availability”, the idea being that the public cloud providers were making infrastructure available to you, and your organization had to decide what to use and how to use it in order to meet your organization’s goals. The cloud providers have no knowledge of your applications or their KPIs.

Tutorial: Integrating Grafana with Zenduty

Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Grafana is a multi-platform open source analytics and interactive visualization web application. It can produce charts, graphs, and alerts for the web when connected to supported data sources.

Tutorial: Integrating Prometheus with Zenduty

Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Alertmanager is a powerful component of the Prometheus ecosystem designed to handle alerts. It manages alerts by deduplicating, grouping, and routing them to the appropriate receiver integrations such as email, Slack, or custom webhooks.

PagerDuty Executive Spotlight Series: Vodafone

Vodafone is a Global 500 telecommunications company in Europe and Africa servicing over 320 million mobile customers across 21 markets. In this PagerDuty Executive Spotlight, we sat down with Ahmed Elsayed, UK CIO & Digital Engineering Director at Vodafone, to discuss his experience unifying a global engineering team to streamline the development and deployment of digital products and services to ensure an exceptional customer experience.

Incident Management vs Problem Management: Definition & Differences

Imagine this: your company’s website suddenly goes down during a peak sales hour, leaving customers frustrated and potential revenue lost. This situation calls for immediate action, which is where Incident Management comes into play. But what happens next? If this issue recurs, it signals the need for a deeper investigation—enter Problem Management.

Alerting with Twilio: Connect Your Monitoring with the Top-1 Communications Platform

You might be surprised. Why does ilert, the platform dedicated to alerting and incident management, publish anything about the direct (in the sense of bypassing an incident management tool) connection between monitoring solutions and Twilio? Do they take the bread out their own month? —You might think. Working on DevOps incident management since 2009, we believe every solution fits specific needs.