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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

spike

4 on-call burnout signs (and how to address them)

Feb 13, 2026 By Sreekar In Spike
Being on-call can sometimes feel overwhelming. If that feeling goes unnoticed for too long, it often translates into burnout. And early burnout signs usually show up in ways, like how people respond to incidents or how they feel about the schedule. This guide walks through four such signs that can be useful to watch for before on-call burnout sets in.
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statusgator

Claude outage - February 10, 2026

Feb 12, 2026 By Colin Bartlett In StatusGator
On February 10, 2026, Claude users around the world began reporting service failures affecting chat sessions, API integrations, and Claude Code workflows. The first verified outage report reached StatusGator at 19:33 UTC. StatusGator issued an Early Warning Signal at 20:24 UTC. Claude did not post an official “Investigating” update until 22:11 UTC. This incident clearly demonstrates the gap between real user impact and official status page updates.
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signl4

Incident Alerting: What We Believe It Should Do

Feb 12, 2026 By SIGNL4 In SIGNL4
Incident alerting is a critical part of modern operations, yet it’s often misunderstood or reduced to “sending notifications.” In reality, it is about ensuring that the right people are informed at the right time – and that incidents move from detection to action without confusion or delay. This page explains why fast, reliable alerting matters, where it fits between monitoring and incident response, and what best practices look like.
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spike

5 Offbeat on-call rotations that work

Feb 12, 2026 By Sreekar In Spike
Most teams choose standard on-call patterns like weekly or daily rotations. But sometimes a less conventional rotation can solve a specific problem or just fit better with how your team works. This guide walks you through five offbeat on-call rotations. For each, we look at why it might work for you and the challenges involved. This helps you see the full picture before you decide to try them out. Let’s dive in!
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spike

Follow-the-sun and other on-call models

Feb 12, 2026 By Sreekar In Spike
Most teams run on-call using rotation-based schedules where responsibility shifts every few days or weeks. But some situations call for different models that change who responds based on time zones, expertise, or the type of incident that triggers. This guide walks you through six on-call models that work outside the standard rotation patterns.
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xMatters

Turning Data Into Decisions with the xMatters Incident AI Agent

Feb 12, 2026 By Jon Skog In xMatters
When an incident hits, the gap between awareness and action can make all the difference. Responders know the pain: endless tool-switching, chasing updates, and fragmented data. It’s not a lack of capability that slows response; it’s the lack of context and connection. That’s why we built the xMatters Incident AI Agent, a purpose-built, conversational assistant that brings intelligence and automation directly into the heart of incident response.
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isdown

AWS CloudFront Outage (Feb 2026): Timeline, Cascade, and Lessons

Feb 11, 2026 By Nuno Tomas In isDown
At approximately 9:15 PM UTC on February 10, 2026, Amazon CloudFront began returning NXDOMAIN responses for DNS queries against specific distributions. In practical terms: DNS was telling users that services behind those distributions simply didn't exist. The root cause was a DNS resolution failure within CloudFront's infrastructure that quickly spread to eight interconnected AWS services.
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ilert

ilert now supports a native WhaTap integration

Feb 11, 2026 By Sirine Karray In iLert
ilert now supports a native WhaTap integration, connecting AI-native observability with AI-first incident management in a seamless workflow. This integration allows DevOps, SRE, and IT teams to move instantly from detection to resolution – cutting through alert noise, improving coordination, and dramatically reducing MTTR in even the most complex IT environments.
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How to Create and Manage Incidents in Uptime.com

Feb 11, 2026 By Uptime Website Monitoring In uptime
Learn how to create and manage incidents on your Uptime.com Status Page to keep your subscribers informed about service disruptions and maintenance events in real-time. In this tutorial, we'll cover understanding incident statuses (Investigating, Identified, Monitoring, Resolved, and more), three ways to create a new incident, configuring incident details and timelines, adding updates with Markdown formatting, managing and editing incidents, notifying Status Page subscribers, and using the REST API for incident management.
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