Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How we've made Status Pages better over the last three months

A few months ago we announced Status Pages – the most delightful way to keep customers up-to-date about ongoing incidents. We built them because we realized that there was a disconnect between what customers needed to know about incidents, and how easily accessible this information was. For example: As we built them, we focused on designing a solution that powered crystal-clear communication, without the overhead — all beautifully integrated into incident.io.

Extend Incident Alert Management to ServiceNow ITSM (Two-way integration)

Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.

Top 5 Resiliency Trends of 2023

In today’s world, resilience is no longer a conditioned desire or methodology to try but has become a necessity for sustained success in software development and IT operations. As DevOps and Agile teams keep moving forward to cross boundaries, come up with new methodologies, and drive innovation, it is now important to have the ability to quickly recover from failures, adapt to changing conditions, and maintain high performance under pressure.