This is the second in a two part series on how we built our workflow engine, and continues from Building workflows (part 1). Having covered core workflow concepts and a deep-dive into the Workflow Builder in part one, this post describes the workflow executor, and concludes the series with an evaluation of the project against our goals.

We are thrilled to announce that Grafana Incident is now generally available to all Grafana Cloud users, including our generous free tier. (You can sign up for a free Grafana Cloud account now.)

If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified at some point that a service wasn’t available, was responding slowly, or was returning incorrect information. That’s the common use of a service in the PagerDuty platform.