Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.

Customer trust and satisfaction are the most important currency your business can own. No matter how brilliant your product, without happy customers your business will struggle. When everything is running smoothly, it’s easy to feel that heady dose of customer love. It’s when things break during an incident that these relationships are really put to the test.

The adoption of electronic health record (EHR) systems has seen tremendous growth across geographies, especially in the US. According to American Hospital Association data shared by the Office of the National Coordinator for Health Information Technology, over 93% of American hospitals are enabled by some form of EHR in their organization. Implementing an EHR system in your clinic or hospital is a big decision.

Managing on-call schedules and escalation chains, especially across many teams, can get cumbersome and error prone. This can be especially difficult without as-code workflows. Here on the Grafana OnCall team, we’re focused on making Grafana OnCall as easy to use as possible. We want to make it easier to reduce errors with your on-call schedules, create schedule and escalation templates quickly, and fit on-call management into your existing as-code patterns.

Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.

BigPanda’s RESOLVE ‘22 conference hosted a number of luminaries in the AIOps and IT Ops world, so naturally we needed to get their thoughts on the future of the market and where they see AIOps going in the next few years. Our guests for the session titled Expert predictions for AIOps 2022-2025 were from the press, investor community, analyst community and vendor world.