We’re building incident.io as the single place you turn to when things go wrong. When an issue is disrupting your business-as-usual, the last thing you want is to start opening ten different tools to diagnose and fix it! As your central incident hub, we need to give you two powers: Workflows cover the former. Workflows are like a mini incident.io Zapier.

With the rising complexity of our digital ecosystems, incidents are occurring at an unprecedented rate. To combat the additional strain, incident responders are looking to software to help them establish a scalable, repeatable incident response process that reduces toil and noise and gets the right people on the scene at the right time. The best incident response software addresses the entire lifecycle of an incident.

BigPanda’s recent coronation as a Unicorn has prompted its leaders to look to the future of IT Operations and how it relates to artificial intelligence (AI) and machine lifiearning (ML). What is BigPanda’s role in improving IT Ops? How can AIOps contribute to greater achievement in global enterprises? These are questions a VP of Product Marketing like BigPanda’s Mohan Kompella, who has spent 15+ years in IT Operations, has been asking.

At incident.io, we pride ourselves on providing a great product to our customers. We’re also a small team, so we move fast and (whisper it not) occasionally break things. To mitigate the impact on our customers, we have our app set up so that every time our application raises an error (via Sentry), we get paged.

We launched the first episode of a webinar series to tackle one of the major challenges facing organizations: on-call. SRE: From Theory to Practice - What’s difficult about on-call sees Blameless engineers Kurt Andersen and Matt Davis joined by Yvonne Lam, staff software engineer at Kong, and Charles Cary, CEO of Shoreline, for a fireside chat about everything on-call. As software becomes more ubiquitous and necessary in our lives, our standards for reliability grow alongside it.

Effective major incident management depends on many things, including planning, precise execution, effective communication, and applying learnings from previous incidents to update those plans. Traditional major incident management wisdom addresses the importance of the remediation process, but it doesn’t speak on the issue of configuring your IT infrastructure.

This month I hit my 2-year anniversary with Blameless and as our industry progresses and matures, I thought it would be a good opportunity to look back and review how far we have come and also ruminate on where we’re headed. Our shared vision at Blameless is to help engineering teams adopt reliability practices with ease and advance to a resilient culture.