Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How to Measure Uptime SLOs Using Pingdom and Nobl9

Do you find yourself asking, “What should our first service-level objective (SLO)be?” The simplest way to get started if you have a website is to measure uptime SLOs. The SLO will measure your uptime and how your site compares to your reliability goals. By following the steps outlined here, you can get up and running with your first SLO in minutes. To get started, you’ll need to set up an account on SolarWinds® Pingdom®.

Oracle's Cerner Acquisition Will Drive Smarter Care Decisions

Oracle is gearing up to execute the largest deal in its entire history – the company has agreed to buy Cerner, a leading electronic health records vendor, for $28.3 billion. The Cerner acquisition is slated to be an all-cash deal of $95/share and is expected to complete early next year. Cerner is a healthcare technology firm that streamlines health information and facilitates its accessibility for modern clinical teams.

Enhanced Enterprise Alert Reporting with Power BI

The benefits of using the correct reporting, analytics and information delivery capabilities can transform an organization. Having access to timely data, reporting, and analytic capabilities helps to ensure the ability to get the right data to the right users at the right time. Having the ability to pull any information that your business needs at any given time allows for the flexibility to get the information for your business when and where it is needed.

Using context.Context to mock API clients

We've found a pattern to mock external client libraries while keeping code simple, reducing the number of injection spots and ensuring all the code down a callstack uses the same mock client. Establishing patterns like these is what makes test suites great, and improves developer productivity when writing tests. Here's how it works.

Use Microservices to Modernize IT Operations

Many organizations are experiencing the need to modernize their IT systems to keep pace in an increasingly digital world. Adopting DevOps helps companies implement and initialize the modernization processes. At xMatters, our path to IT modernization has included implementing DevOps, but we have done it a little differently to ensure we are using agile processes.

Why leading healthcare organizations recommend OnPage

Adrienne, a Family and Nurse Practitioner at a leading healthcare organization recommends OnPage to anyone looking to adopt a clinical communication and collaboration solution. Keep watching to learn how her organization adopts OnPage to enhance their after-hours call paging workflows.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit. Put simply, this means an external auditor has looked at how the company is operating, and how our software is managed and operated, and confirmed that we meet a set of high security standards.