The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
When his phone wakes him at two in the morning, operations engineer Andy Pearson knows it’s bad news. There’s a major server problem, and hundreds of client websites are down. Automated monitoring checks detected the outage within seconds, and paged the on-call engineer. This time, it’s Pearson in the hot seat. Pearson quickly confirms the issue is real and, escalates it to his boss, tech lead Lewis Carey.
Since the term ‘AIOps’ came into use in the monitoring sector a couple of years ago, there has been much confusion about what it means. We hear from users asking if they need it – a difficult question given that the answer depends on how you define it. Since there isn’t a broadly accepted definition, a range of vendors now market their products as AIOps offerings, even though these products cross subsectors and may not be directly competitive.
Today, we are excited to announce PagerTree now officially supports maintenance windows! Long overdue (technically from our 2019 roadmap), with maintenance windows it’s now easier than ever to suppress alerts from integrations during specific time periods.
Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can easily order online from a different company, change service providers, or download a different app.
Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in a timely manner.
DevOps is fast, glamorous and agile. It is key to keeping modern, fast-moving IT environments up and running. And it is no stranger to automation: DevOps has been relying on automation for many years now to ensure the rapid delivery of applications in this ever-changing landscape. Yet even the most agile and advanced DevOps teams cannot escape the growing complexity, scale and pace of the modern IT stack.
The world’s largest eCommerce site adopts OnPage to streamline its operations and workflows. This news showcases OnPage’s continuous growth in the business-to-business (B2B) space, providing a reliable and secure critical alerting solution for different use cases. In this blog post, I’ll be discussing how the eCommerce juggernaut leverages OnPage’s live call routing capabilities to enhance team communications.
