The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Unplanned work is on the rise—and most companies are unprepared for it. That’s according to the recent “State of Unplanned Work Report 2020,” which surveyed 1,316 people across North America and the EMEA and APJ regions. The survey focused on identifying current practices and challenges of responding to customer-impacting technology issues.
As a former NOC engineer, I clearly remember my onboarding, and especially the deep-rooted fear I felt every time I encountered an alert that was new to me – particularly during a night shift. My only consolation was that I was never alone during training, so there was always someone I could ask that very awkward question: “I’m new here, what do we do with this…?”
Bugs will happen from time to time. As our systems grow in complexity, new functionalities mean new risks. What makes or breaks a team is not only how it handles incidents, but also how it learns from them. This is where incident postmortems come into the picture.
With the advent of more and more connected systems and devices, organizations are facing ever greater data security challenges. Moreover, with the accelerating cloudification of apps and even whole infrastructures, security professionals are also faced with the challenge of how to protect critical assets including personal and other sensitive data as well as IP.
As the outbreak of Coronavirus spreads rapidly, with new cases being confirmed in different parts of the globe, one can’t undermine the importance of rapid dissemination of information related to patient care.
SIGNL4 provides plug-and-play chatbot integrations with Microsoft Teams and Slack, both via certified chatbot apps. Why does it makes sense to integrate SIGNL4 with chat tools after all? There are two basic uses cases that we address with the integration into Teams and Slack. By default, SIGNL4 notifies by mobile push, text and voicecalls, all according to user preference. The focus is clearly on mobile alert notifications. And of course, tracking and escalation of critical alerts is built-in.
OnPage’s incident alert management platform continues to evolve, providing unique and powerful capabilities to business clients. Latest advancements include live call routing reporting and a sophisticated dashboard for enterprise users. The capabilities enhance team transparency and performance, improving incident management and collaboration in the process. In this blog post, I’ll discuss the benefits of the features and how they improve workflows.
