Since the beginning of Dashbird, we’ve been conducting user interviews with all the users that take the time to jump on a call with us. One of the most common requests we get is the ability to customise alerts - specifically, what failures you will get notified upon and the ability to set custom alert based on metrics. Today we announce a new part of Dashbird that takes care of that - an incident management platform.

When operating always-on services, engineers need to quickly respond to alerts and prevent issues from becoming outages. Fortunately, many alerts can be resolved through easy changes to systems or network infrastructure. However, these tasks still require manual intervention and cause interruptions for on-call responders.

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When it comes to Software as a Service (SaaS), incident response and resolution (or there lack-of) is often the make-it-or-break-it moment for your customers that either leaves them enamored with your company culture, or dejected and looking for an excuse to leave.