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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

signl4

What is an event?

Feb 14, 2024 By Matt In SIGNL4
Terms like ‘event’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How does ITIL (Information Technology Infrastructure Library) define an event? ITIL links events and notifications directly by saying.
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signl4

What is an alert?

Feb 14, 2024 By Matt In SIGNL4
Terms like ‘alert’ play an important role in understanding IT and OT operations. There is usually an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and service management. So, let’s dive in. How is an alert defined? Some define alerts as events that meet a certain thresh-hold, have a specific relevance (as in ITIL – events of warning/alert type) or require action.
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firehydrant

New MTTX analytics to drive your reliability roadmap

Feb 14, 2024 By Milan Thakker In FireHydrant
Analytics are great. We can all agree there. But not all analytics are created equal. FireHydrant has long offered incident analytics dashboards that provide an in-depth look at the entire incident lifecycle. You can see how incidents impact services and teams, understand retrospective participation and completion, and even get insight into follow-ups. But great analytics do more than simply organize data. They help you tell a story.
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rootly

Building a Privacy-First AI for Incident Management

Feb 14, 2024 By JJ Tang In Rootly
At Rootly, we're integrating AI into incident management with a keen eye on privacy. It's not just about tapping into AI's potential; it's about ensuring we respect and protect our customers’ privacy and sensitive data. Here's a quick overview of how we're blending innovation with strong privacy commitments.
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firehydrant

The revolution in critical incident response at Dock: efficient integration and service improvement

Feb 13, 2024 By The FireHydrant Team In FireHydrant
In this article, we will explore how Dock is working to significantly enhance its response time to critical incidents, emphasizing effective integration between tools as key to success. We will address how we challenge the conventional approach by shifting the focus from Mean Time to Acknowledge (MTTA) to Mean Time to Combat (MTTC), a customized metric that measures the time between incident detection and effective communication involving professionals capable of resolving it.
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What value you can expect to get from Assistant

Feb 13, 2024 By Incident.io In Incident.io
In this clip of The Debrief, Charlie explains exactly what teams can look forward to getting from Assistant. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.
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How we aligned on what "good" looked like for Assistant

Feb 13, 2024 By Incident.io In Incident.io
In this clip of The Debrief, Charlie explains how we determined what "good" would look like during the process of building out Assistant. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI.
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Why design parters were critical during the Assistant project

Feb 13, 2024 By Incident.io In Incident.io
In this clip of The Debrief, Charlie explains why design partners, and the feedback they gave, was so crucial to the product we ended up building. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI.
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Why prompt engineering can be so frustrating

Feb 13, 2024 By Incident.io In Incident.io
In this clip of The Debrief, Charlie explains why prompt engineering can be so challenging. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.
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