Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Feature Spotlight - Condition Step

Just because Flow Designer is a simple, visual workflow builder doesn’t mean that the flows you build have to be simple, too. In fact, flows can get very complex very quickly, especially as you connect more tools and create your toolchain. To help you build out and handle more complex logic and multiple paths, the Condition step automatically changes a flow’s path based on the value of almost any property in your flow. You can use the Condition step to compare values using AND/OR logic and a range of conditional operators to determine the appropriate path. And if the values don’t match, never fear!

Atlassian retiring Opsgenie - Why SIGNL4 is the perfect Opsgenie Alternative

Atlassian’s decision to retire OpsGenie by 2026 has left many businesses searching for a reliable alternative for incident management and critical alerting. SIGNL4 is a great replacement, offering a modern and mobile-first approach to alerting, escalation, and on-call management. SIGNL4 has been around for a few years now and has evolved into a rock-solid SaaS platform for mobile alerting and anywhere incident response.

To All Opsgenie Customers-It's Time to Move On (with ilert)

We weren't caught by surprise by Atlassian’s recent announcement that Opsgenie will end sales in the summer of 2025 and discontinue the service in 2027. We heard from new clients who decided to favor ilert over Opsgenie that the Atlassian platform has stagnated for some time now. What did surprise us, however, were the alternatives Atlassian offered its existing Opsgenie users. ‍ We decided to write this explainer to help users make a knowledgeable decision and migrate smartly.

Enhancing SAP Monitoring and Incident Management with IT-Conductor and ilert

We are excited to announce the integration of ilert with IT-Conductor, a SaaS-based IT operations management and automation platform. This partnership enhances IT-Conductor’s powerful capabilities with ilert’s advanced alerting and incident management, ensuring that IT teams can address issues faster and more efficiently.

How AI broke serverless and what to do about it with Vercel's Mariano Fernández Cocirio

Mariano, Staff Product Manager at Vercel, explains why serverless architectures are hitting unexpected limits—they’re too fast. The industry has spent millions optimizing serverless for speed, but AI workloads are changing the game. In the AI realm, slower execution often leads to better results. The challenge? Paying for all that idle compute time while waiting for AI responses.

Getting MTTR to zero: the failed promise of observability

There’s an old cliche about sales and jobs to be done - no one wants to buy a drill, they need a hole… actually, they want a home with pictures on the wall. To get to that beautifully designed home, they will buy a drill, make holes for brackets that can support their various artwork and family photos, and progress toward their dream home experience. Similarly, no one wants to buy observability software. They want their mean time to resolve (MTTR) issues to be zero.

What is Digital Customer Experience? Create a Great Online Experience

Customer expectations are higher than ever for a great online experience. A seamless, intuitive, and personalized experience across every digital interaction is expected, whether browsing a website, engaging with a mobile app, or having their questions answered by customer support. A successful digital customer experience isn’t just a competitive advantage; it’s essential for building brand loyalty and driving business success.

Is Your Incident Management Tool a Single Point of Failure? The Case for a Multi-Channel Approach

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations.
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Personal resilience boosts operational resilience

Winter is a grinding time. The temperature, the darkness and the rain all take a toll on people. As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.

Operations as Code: Operational Excellence with PagerDuty

The push towards digital transformation and cloud-native infrastructure is massive, yet organizations also need to maintain legacy capabilities. With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. Many organizations have embraced the ideas of everything in a pipeline and all things as code.