Operations | Monitoring | ITSM | DevOps | Cloud

When X (formerly Twitter) suffered a global outage on March 10-11, 2025, millions of users and businesses were left in the dark. Apart from a solitary post from CEO Elon Musk claiming a cyber-attack, X has remained silent. Yet Catchpoint’s Internet Sonar detected the crisis in real time—highlighting the critical role independent, proactive monitoring plays when vendor communication fails.

OpsGenie shuts down in 2027. Move to PagerTree—reliable, affordable incident management.

When incidents strike, clear communication is crucial — but one size doesn't fit all. Customer support needs to know what users are experiencing and possible workarounds, execs need business impact updates and timelines, and engineers need deep technical details. Manually juggling these different communication needs is time-consuming, error-prone, and frustrating when every minute counts.

When systems fail and alerts start flooding in, having the right incident management software makes all the difference. Incident management is the process of identifying, responding to, and resolving unexpected disruptions which transforms chaos into coordinated action. Whether you're upgrading your current incident management solution or starting from scratch, we've got you covered.

For B2B SaaS companies, downtime isn’t just an inconvenience—it’s a direct threat to customer satisfaction and revenue. Unlike consumer applications, they serve a mix of power users pushing the system to its limits and new users expecting a seamless experience from day one. Reliability isn’t just about keeping services online—it’s about ensuring every user interaction runs smoothly. A minor hiccup for one customer might be a major disruption for another.

ITOps and Incident Management teams must manually handle high volumes of daily alerts, tickets, and incidents. This makes it challenging to spot recurring patterns that could be addressed or prevented. Without proactive problem management, teams waste time resolving repeat issues instead of focusing on higher-priority or first-time problems. Limited visibility into incident trends forces organizations to engage in reactive firefighting, diverting valuable time from addressing the root cause.

OpsGenie has served many teams well for years, but with Atlassian’s OpsGenie 2027 sunset announcement and as it enters its maintenance phase, it’s time to look forward and plan your next move. Running tomorrow’s operations on yesterday’s technology isn’t just risky – it’s holding you back. This isn’t just a transition – it’s an opportunity to leap ahead.

In a recent survey, it was discovered that 57% of software developers’ time is spent in meetings resolving performance problems rather than innovating software solutions. The culprit? A lack of full-stack observability. Without the right tools, IT teams are left playing a high-stakes game of “Guess That Outage” – leading to delayed response to critical incidents and excessive time spent in intense meetings focused on these incidents and their root cause.