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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

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squadcast

Incident Management Team: Roles, Structure & Best Practices

Feb 28, 2025 By Vishal Padghan In Squadcast
Businesses must always be prepared to handle unexpected disruptions. Whether it's a cybersecurity breach, a system outage, or a natural disaster, an efficient Incident Management Team is crucial for minimizing damage and restoring normal operations quickly. This specialized team ensures that incidents are identified, assessed, and resolved in a structured and efficient manner, safeguarding business continuity and customer trust.
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onpage

The Importance of Automated Incident Notification for Cybersecurity Teams

Feb 28, 2025 By Judit Sharon In OnPage
In today’s digital landscape, cybersecurity threats are evolving at an unprecedented rate. Organizations must be prepared to detect and respond to incidents swiftly to mitigate potential damage. One of the most critical components of an effective incident response strategy is an automated incident notification system like OnPage. Such systems ensure that on-call cybersecurity teams receive alerts in real-time, enabling them to take immediate action.
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onpage

Emergency notification software

Feb 28, 2025 By Zoe Collins In OnPage
During an emergency, swift delivery of critical information is key to successfully managing a crisis. Unfortunately, when teams don’t employ effective emergency notification software, response times can be significantly delayed. That’s why choosing the best emergency notification system software for your team ultimately ensures that notifications are always delivered promptly to ensure the protection of lives and valuables.
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onpage

Why OnPage Outperforms Epic Secure Chat for Critical Communication

Feb 28, 2025 By Ritika Bramhe In OnPage
Electronic Health Records (EHRs) like Epic are undoubtedly pivotal to modern healthcare. With their intuitive interfaces and deeply integrated clinical decision support systems, Epic has become a cornerstone in patient care. But when it comes to communication, particularly for urgent and critical workflows, Epic Secure Chat often leaves healthcare providers searching for alternatives. At OnPage, we’ve built a platform specifically designed to meet the nuanced demands of healthcare communication.
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APAC Rundeck by PagerDuty Meetup - February 2025

Feb 28, 2025 By PagerDuty In PagerDuty
Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.
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Demo Roundups! Security Incident Management

Feb 28, 2025 By PagerDuty In PagerDuty
Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).
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xMatters

IT Service Management (ITSM): A Complete Guide

Feb 28, 2025 By xMatters In xMatters
As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.
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hyperping

Best incident management tools in 2025 [45 analyzed, top 3 picks]

Feb 27, 2025 By Leo Baecker In Hyperping
PagerDuty, Splunk, ServiceNow — with dozens of incident management tools on the market, how do you know which one to choose? Here's the reality — downtime costs organizations an average of $9,000 per minute. That's why companies are increasingly investing in incident management tools to reduce disruption and improve their incident response. But with the market evolving rapidly and new players emerging constantly, selecting the right tool has become more challenging than ever.
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I Want My Shoes Fast! Observability, SRE Burnout, and OTel with Dynatrace's Adriana Villela

Feb 27, 2025 By Rootly In Rootly
In this episode, we sit down with Adriana Villela, Principal DevRel at Dynatrace and OpenTelemetry contributor to break down how observability impacts reliability. We dive into what contributes to SRE burnout and how managers can create psychologically safer spaces for responders. Adriana also shares her perspective on AI as an observability-buddy to navigate incidents.
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bigpanda

ITSM vs. ITOM: What are the key differences?

Feb 27, 2025 By Sam Osborn In BigPanda
IT service management (ITSM) and IT operations management (ITOM) both have the mandate to ensure your organization’s IT systems and infrastructure run smoothly and efficiently. These two frameworks are essential for any modern IT environment, but their roles are often confused or misunderstood. Simply put, ITSM focuses on the user-facing side of IT, streamlining services and aligning IT processes with business objectives.
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