Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Modernize Your NOC: A 2025 Guide to Reducing IT Costs and Protecting Profits

You can no longer afford to ignore the silent profit killers lurking in your operations. From bloated IT budgets to unplanned downtime and inefficient incident management, these hidden costs can drain your revenue, eroding customer trust, and exposing your company to financial penalties. The solution? A radical shift toward lean and modern Network Operations Centers (NOCs), digital resilience, and a relentless pursuit of inefficiencies.

Why a Mobile Alerts App Makes All the Difference in Efficient Mobile Alerting

written by Doreen Jacobi To understand the significance of a mobile alerts app, we need to first look at mobile technology in general. It is no secret that it has become an integral part of our personal and professional lives, fundamentally changing how we communicate, interact, work, and respond to challenges. With over 307 million smartphone users in the U.S. alone, smartphones are not just a convenience, they are at the center of our everyday life.

The New Retrospective Experience Is Now Available to All

A great retrospective isn’t just about documenting what happened — it’s about bringing your team together to uncover the insights that lead to real improvements in your process, roles, and technology. But to make that happen, retrospectives need to be structured enough to be effective, flexible enough to fit your team, and easy to collaborate on. That’s exactly what we set out to build.

Introducing Beautiful Status Pages with Pagerly

Pagerly Status Page App offers a comprehensive solution to manage and display the status of services with real-time updates, customizable design, and subscriber notifications. Host your status page on a custom domain and include detailed service-level timelines for clarity and professional presentation. Why Pagerly Status Pages are the best Real-Time Updates: Instantly update status pages with both manual and automated workflows to keep everyone informed about incidents as they happen.

What is DORA and how AIOps facilitates compliance

The Digital Operational Resilience Act (DORA) is a European Union (EU) regulation that requires financial institutions to improve their digital operational resilience. DORA creates a uniform regulatory framework across the EU to strengthen the European financial market against cyber risks and IT incidents.

How BigPanda allows Sony to proactively manage IT incidents

Ben Narramore, Director of Global Operations and Service Management at Playstation, discusses how BigPanda AIOps enables Sony’s Incident Management teams to move from reactive firefighting to proactive investigation. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

How to improve the utility of ServiceNow with actionable tickets

Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

How Sony improved IT incident management with AI-powered context and event correlation

Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

What is ITSM? A comprehensive guide to IT service management

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.