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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

ilert

Ionic vs. React Native: Which one should you choose for mobile apps?

Feb 5, 2025 By Jan Arnemann In iLert
Building a mobile app often involves selecting the right framework that aligns with your team’s skill set and project requirements. Two popular choices are Ionic and React Native, both of which enable cross-platform development. ‍ In this post, we’ll compare these frameworks and share why we, at ilert, decided to use Ionic for our mobile app.
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xMatters

4 Recommendations for Optimizing DevOps

Feb 5, 2025 By xMatters In xMatters
DevOps’s concept and development have significantly changed how IT teams work in the last decade. Small and large teams alike can see the difference when they switch from traditional software development cycles to a DevOps cycle: However, effectively embracing DevOps takes work. Thankfully, there are many ways to navigate this challenging journey, and this article will explore the four most effective ones.
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bigpanda

How AIOps modernizes the ServiceNow CMDB

Feb 4, 2025 By Adam Blau In BigPanda
Working with ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. Maybe you’re trying to understand the foundational aspects of the CMDB or looking for ways to integrate it into your IT processes. If you want to get maximum value from your ServiceNow CMDB, you might be asking questions like: This blog will explain the key aspects of ServiceNow CMDB and share practical tips and tools to improve your CMDB experience.
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pagerduty

How Financial Entities Can Turn IT Outages Into Strategic Advantages

Feb 4, 2025 By Laura Chu In PagerDuty
IT outages are a growing concern for financial entities, threatening both operational resilience and regulatory compliance. These disruptions don’t just create downtime—they also present unique opportunities for learning and transformation. By addressing common challenges and adopting forward-thinking strategies, organizations can turn outages into stepping stones for achieving operational excellence. Breaking down the barriers to incident management A lack of clear ownership.
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xMatters

Essential Software Deployment Best Practices for Success

Feb 4, 2025 By xMatters In xMatters
Smooth and efficient software deployment is critical to delivering high-quality applications that meet user expectations. Still, many software failures can be traced back to deployment issues. A well-structured deployment strategy can help DevOps & SREs teams prevent these errors, ensure system reliability, and enhance user satisfaction. This guide explores software deployment best practices, from planning and execution to post-deployment monitoring and incident management.
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bigpanda

Unlocking managed services provider growth with AIOps

Feb 3, 2025 By Nathan Bao In BigPanda
As enterprises migrate to hybrid cloud environments, they face mounting pressures to manage complexities while cutting costs. Many turn to Managed Service Providers (MSPs) to streamline IT service delivery and drive results faster. For MSPs, this is both an opportunity and a challenge: the surge in hybrid cloud adoption, an explosion of observability tools, and rising operational costs push them to act decisively.
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onpage

What's New: Annotate Messages for additional context

Feb 3, 2025 By Ritika Bramhe In OnPage
We’re thrilled to introduce Personal Message Notes, a new feature designed to enhance the way you document and manage critical communications. With this feature, users can now add private annotations to messages—offering space to add context, follow-up actions, and reminders that are visible only to the user and system administrators.
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Feature Spotlight - Service Dependencies

Feb 3, 2025 By xMatters In xMatters
To know how disruptions to one service might affect other services in your digital environment, it’s important to have a record of how applications and technical services connect within your architecture. Service dependency maps in xMatters define and visualize relationships between your services, so you can instantly see whether a service is impacted by any active incidents, and how that incident impacts other services. Dependency maps can be expanded to show additional upstream and downstream services and help identify a potential root cause.
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