ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Expert Tips for Building a Lean, Mean ITSM Machine

Sep 5, 2018 By Atlassian In Atlassian

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples.

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Now on Now: Digital Transformation at ServiceNow

Aug 23, 2018 By ServiceNow In ServiceNow

Discover how digital transformation at ServiceNow starts by creating great employee and customer experiences.

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Now on Now: How ServiceNow Uses IT Operations Management

Aug 23, 2018 By ServiceNow In ServiceNow

Discover how ServiceNow drove a 67% reduction in P1 and P2 incidents.

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Increase customer satisfaction by solving issues faster

Aug 17, 2018 By ServiceNow In ServiceNow

With ServiceNow Customer Service Management, connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction.

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5 questions on the latest ITSM trends

Jul 16, 2018 By Blythe Ebersole In Statuspage

Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.

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Live Demo: IT Business Management

Jul 9, 2018 By ServiceNow In ServiceNow

Demo of ServiceNow IT Business Management.

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Mission To Mars

Jun 22, 2018 By ServiceNow In ServiceNow

Take one giant leap for developerkind with the CreatorCon Mission to Mars. Participants solved programming challenges for traveling to Mars and establishing a colony while learning about Automated Test Framework, Metric Base, and IntegrationHub with IoT devices and bots.

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Now on Now: ITOM

Jun 12, 2018 By ServiceNow In ServiceNow

Learn how ServiceNow uses its own IT Operations Management solution to reduce P1 and P2 incidents by 67%.

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ServiceNow

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ServiceNow Software Asset Management (SAM)

Jun 8, 2018 By ServiceNow In ServiceNow

ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. ServiceNow SAM works seamlessly with other products on the NOW Platform for features such as License Change Projections and Application Portfolio Management. Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.

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