Operations | Monitoring | ITSM | DevOps | Cloud

As 2024 draws to a close, we reflect on a year of remarkable growth, innovation, and industry leadership at Resolve. From advancing IT automation solutions to shaping the future of network automation, this year has been a testament to our commitment to empowering enterprises worldwide. With groundbreaking product enhancements and meaningful partnerships, this year has truly been one for the books.

SNMP monitoring is crucial for tracking network device performance, helping optimize and secure your network with real-time insights.

Implementing distributed tracing with OpenTelemetry helps track requests across services, providing insights into performance and pinpointing issues.

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

Join Cody and Nick for a Christmas Special showcasing the new Audit Log in Mission Portal for CFEngine 3.25. Nick walked through the new Audit Log demonstrating how actions in Mission Portal are tracked and available for review. He also took a quick look at changes to the global search and taking some questions of air from a few attendees.

This article is part of a series on setting up an end-to-end monitoring and alerting stack using Prometheus. Continuing our series on setting Prometheus in a Docker container, we will add a Grafana instance to our Prometheus setup. Please refer to the previous article where we use docker compose to run Prometheus and Alertmanager together as that forms the basis to run multiple related containers. We will add a container to run Grafana to the same compose file in this article.

Amazon has heard FinOps practitioners’ cries asking for new AI tools, and the answer is Titan and AWS Bedrock. These new tools provide the same generative AI abilities of generating images like expected from DALL-E, operating like a Large Language Model (LLM) like ChatGPT, and even transcribing audio to text. But how do these new tools compare to pre-existing ones like Azure’s OpenAI? Most importantly, which of these tools is the best financial investment for your organization?