Operations | Monitoring | ITSM | DevOps | Cloud

Key Considerations When Choosing an MDR Provider for MSPs

Organizations face a constant fight against cyber threats. One such solution that is gaining prominence in this battle is Managed Detection and Response (MDR). In this article, we’ll take a look at what MDR is and how it helps organizations protect themselves, explore the different types of MDR solutions available, and outline some of the key considerations you should keep in mind when selecting an MDR provider.

Is It the End of Abundance in Tech?

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

5 Best AI IT Support Tools in 2024

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

Simplified device health monitoring and mapping for software-defined networks

Are you juggling too many different types of network monitoring dashboards at once? If you're using software-defined networks (SDNs) and also managing traditional networks, it can be quite challenging to monitor them both at the same time since you need to remember which tool is responsible for monitoring which network and keep switching between them. Doing this can be a real hassle, but worry not!

How can multi-step synthetic transaction monitoring help your online business?

Multi-step synthetic transactions, also known as multi-step transactions or multi-step scripts, are automated tests that simulate complex user interactions with a website or web application. Unlike a single-step transaction (like page load), multi-step transactions involve a series of sequential steps or workflows that mimic real-world user journeys.

How to secure mission-critical work

The average data breach already costs organizations $4.45 million, and it appears that damages will only become more expensive as time goes on. In fact, one report found that cybercrime will cost the world $10.5 trillion by 2025. While organizations can’t necessarily prevent hackers from targeting their systems, they can take proactive steps to strengthen cybersecurity and develop incident response plans that enable them to keep bad actors at bay and swiftly address incidents whenever they occur.

What's new at Aiven: Q4/2023 - Q1/2024

Optimize data infrastructure with the power of AI. Upgrade open source data services and reduce costs with self-service BYOC on AWS. The Aiven team strives to enhance our platform with new features to enable organizations to innovate rapidly and manage their growing data infrastructure efficiently. In case you missed some of our newest product news, we’ll take a glimpse here so you can discover our latest developments!

Reliable Backups in a Multi-Cloud World

Proper backups are universally acknowledged as essential, yet they grow increasingly tedious and prone to error as DevOps complexity escalates. While some managed database services offer automated backup solutions, the scope of your backup requirements is likely to expand as the business and products scale. There's a considerable chance you'll find yourself hosting your own databases or stateful services, a task that can seem daunting in its demand for precision and reliability.

From Reaction to Action: Accelerating Incident Response through Automation

In the Digital Age, IT incidents are an unavoidable aspect of business operations. From hardware failures to security breaches, these disruptions can wreak havoc on business continuity and user experience. Managing these incidents effectively requires a timely, systematic approach encompassing detection, prioritization, resolution, and communication. Traditional incident response methods often fall short, resulting in costly delays and inefficiencies.

"Secret" elmah.io features #3 - Automate tasks with elmah.io CLI

In this third post in the series of "secret" elmah.io features, I want to introduce you to the elmah.io Command Line Interface (CLI). While you probably spend most of your elmah.io-related time inside the UI, the CLI offers some interesting possibilities not available through the web app. In this post, I'll show what I believe are the two most usable and helpful features of the elmah.io CLI. There are a lot of sub-commands so feel free to play around with it.