As a solutions engineer, I always handle the complex challenge of collecting IT and security data. The variety of modern ephemeral systems increases the complexity of collection requirements. Cloud, PCF, and Kubernetes emit metrics, logs, and traces through methodologies like Cloud Foundry’s Nozzle, Prometheus scrapers, and OpenTelemetry collectors. I often find all of these deployed in parallel in a single enterprise environment to meet the evolving needs of IT Ops or SecOps.

Achieving SOC 2 compliance is not just an option—it’s a necessity. SOC 2 compliance demonstrates your organization’s commitment to data security, making it a critical component for businesses that manage sensitive customer information. Achieving this standard can be complex, but with the right guidance and tools, it becomes manageable. This guide will walk you through the key steps to achieving SOC 2 compliance.

Everyone working in the world of IT knows that downtime is the enemy. Whether it's a server outage, a security breach, or a network failure, incidents can disrupt business operations, leading to lost revenue and frustrated customers.

Have you ever wondered who ensures that your IT services run smoothly, even when everything seems to be going wrong? That’s the job of an incident manager. When critical systems fail or disruptions occur, the incident manager steps in to coordinate a swift and effective response, minimizing the impact on your business. But what exactly does this role do, and why is their role so essential?

As part of our recent failure testing project, we ran into an interesting failure mode involving the OpenTelemetry SDK for Go. In this post, we’ll show you why our apps stopped sending telemetry for over 15 minutes and how we enabled keepalives to prevent this kind of failure from happening in the future.

In bustling healthcare settings, where patients, doctors, and nurses are always on the move, maintaining order can feel like an uphill battle. The constant activity makes it challenging to stay organized and keep everyone in sync. Which is why it is essential for healthcare facilities to maintain a sense of coordination that enables them to seamlessly deliver quality patient care. That’s where the Health Unit Coordinator come in…

Get a sneak peek at the revamped Self-Service Portal launching soon. Look forward to a refreshed, vibrant homepage, a sleek dark mode, a modern UI/UX, and (ta-da!) easy portal customization from the Admin Center.

Stuck in a sales slump? Any seasoned reseller can tell you that there comes a time for any growing business when you’ve poured your heart into attracting customers and perfecting the shopping experience, only to see your sales numbers stagnate. It’s absolutely maddening but certainly not unmanageable. Sometimes, it’s not about the marketing or the product—it’s all about site performance.

There is no way around it: Incidents are bound to happen. Whether it’s a minor hiccup or a major outage, how your team handles these situations can make or break your business’s reputation. This is where a well-defined Incident Management process comes into play. It’s not just about fixing issues; it's about doing so efficiently, minimizing impact, and ensuring that similar problems don’t occur in the future.

Kafka is a beast when it comes to handling real-time data streams, but like any powerful tool, it needs to be fine-tuned to really shine. I’ve spent more time than I’d like to admit tweaking Kafka configurations, trying to squeeze every last drop of performance out of it. Over time, I’ve picked up some tips that can make a big difference. So, whether you’re just getting started or looking to optimize an existing setup, here are the top 10 tips for tuning Kafka performance.