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How Is Machine Learning Used In AIOps?

When we think of computers, we typically think in terms of exactness. For example, if we ask a computer to do a numeric calculation and it gives us a result, we are 100% sure that the result is correct. And if we write an algorithm and it gives an incorrect result, we know we have coded improperly and it needs to be corrected. This exactness however, is not the case when dealing with Machine Learning. As a matter of fact, it is par for the course, that Machine Learning will be incorrect a percentage of the time.

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How to Get Real-Time Network Insight into Microsoft Teams Call Quality

A recent Exoprise customer survey found that 60-70% of application problems occur within the enterprise environment or home network/ISP. So, if you need to resolve Teams call quality problems, it's best to investigate your network before you try and finger point to Microsoft. In today's article, we see how this applies to Exoprise when team members work from home or in a hybrid work setting. Last Friday, at about 10:00 am EST, I jumped on an impromptu video call with one of my sales colleagues to discuss an ongoing marketing project. Although I am based in the Northern Virginia area, my comrade (as they say in British English!) is from Boston.

A Close Look Into Helpdesk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses can identify areas where the team is excelling and areas where improvements are needed.

Using Technology to Grow and Enhance Your Business

Every business owner wants to grow to some degree. You may or may not have dreams of changing the world with your entrepreneurship, but even if you happily run a modest local business and mostly want to keep things the same, you need to be able to grow to keep up with new challenges, industry shifts, and higher costs of living. Technology can be a great tool in achieving that growth.

5 Best Practices of Network Security Monitoring

According to Accenture’s “State of Cybersecurity Resilience 2021” report, security attacks have increased 31% from 2021 to 2022. This statistic shows that organizations are not ready with a robust security plan and lack continuous network monitoring, resulting in security loopholes. Efficient network infrastructure is crucial for the success of your enterprise.

Backup Deduplication: Overview for MSPs and IT

Backups are needed for everything from restoring a lost or damaged file to completing an entire disaster recovery. Data backups require a lot of storage space, which takes up more resources and drives costs up. To make the most of this storage, businesses need to optimize their data backups. Fortunately, backup deduplication can help reduce the overall load on data storage and provide other benefits.

SaaS Customer Support Best Practices in 2025

No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it can significantly improve your company’s performance.

Ultimate guide for Helpdesk Management System

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for businesses to thrive and flourish. However, as they grow and the number of customers increases, managing them and their expectations can become challenging.