Operations | Monitoring | ITSM | DevOps | Cloud

Downtime—especially in customer-facing services—can cost businesses thousands of dollars an hour and incalculable customer trust. No company can afford to pay this price. To reduce downtime, software engineering teams must act quickly and decisively. But that’s easier said than done. With Lightstep® Incident Response, generally available from ServiceNow today, we're unlocking speed, agility, and productivity for your engineers and your software-powered business.

As an architect at SolarWinds, it's essential to work with our own monitoring tools as a form of quality control and source for innovation. As one of the largest players in the IT monitoring and management world, we're always thinking about ways to make it seamless for customers to work across our suite of tools. One of those tools I'll focus on today is SolarWinds® Loggly®—our log management and analytics product, which is also a part of our APM integrated experience.

Do you need to manage hundreds of Kubernetes clusters, or are you just curious to know why you could potentially need more than two clusters, or do you want to see the magic behind it? You are in the right place because you’re about to learn everything there is to know about it.

Continuous Integration(CI) is a software development practice where developers frequently merge the code and the changes in a central repository. The important goals of continuous integration is to find and resolve the bugs more quicker, improve the software quality, and reduce the time taken to validate and release new software updates. Continuous Delivery(CD), which is done on the top of Continuous Integration and includes the practice of automating the entire software release process and builds.

It was Einstein who once said “the secret to creativity is knowing how to hide your sources.” The world of IT isn’t exactly known for being a creator’s paradise but navigating obstacles within problem management or incident management may take creative solutions. Regardless, it helps to borrow ideas, or in this case systems. One such popular system in IT service management is ITIL.

While metrics have always been fundamental to improvement in the business world, the growing prominence of DevOps in recent years has elevated their importance in the context of software development. To build a continuous improvement culture, you need a set of metrics that allows you to establish a baseline and inform where the improvement opportunities lie. Arguably the most popular of them is DORA metrics. In this post, we will focus on Deployment Frequency, one of four DORA metrics.

Kubernetes has become the most widely adopted and popular container orchestrator and, with the help of CNCF and the surrounding community, its reach is increasing every day. The orchestrator currently boasts 140k+ members on its Slack and continues to grow in popularity.

Every IT Ops team uses key performance indicators (KPIs) to track metrics that keep them accountable, improving, and contributing to long-term success. But it’s easy for teams to lose sight of what KPIs to use, how many they should use, and how to derive meaning from them. To shed light on what constitutes a meaningful KPI, Sterling Nostedt, BigPanda’s Value and Adoption advisor, hosted a community conversation which spanned across multiple industries.

Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Here are some quick value takeaways from the conversation.