Operations | Monitoring | ITSM | DevOps | Cloud

Your engineers probably dislike going on-call for your services. Some might even dread it. It doesn't have to be this way. With a few changes to how your team runs on-call, and deals with recurring alerts, you might find your team starting to enjoy it (as unimaginable as that sounds). I wrote this article as a follow-up to Getting over on-call anxiety.

Today’s systems are more distributed, dynamic, and complex than ever before – plus, users have more expectations. Also, the historical reliance on an operations team to monitor, triage, and/or resolve issues has become untenable as the number of services increased. This means that many of the tools that were well-suited before might no longer be adequate.

The term “Industry 4.0” originated from a committee of German technocrats who wanted to make predictions about where technology was headed next. And certainly, it fits nicely in the storyline of the initial Industrial revolution with the rise of machines powered by steam and water, the second revolution sparked by the use of electricity, and the third revolution of automated production with robots.

Observability has gained a lot of momentum in the past year, be it full stack observability or data observability. Modern complex IT systems using clouds, microservices and serverless are easy to develop and deploy but extremely difficult to observe. These systems generate tremendous amounts of data and need an automated way of handling the volume. The next era of delivering customer experience is underpinned by the full stack observability capability.

Content Delivery Network produces numerous log files called CDN logs to deliver video across the internet to our homes and mobile devices. These logs contain crucial information about the CDN servers' performance and video streaming quality. Also, it contains terabytes of data, which has its own set of hurdles in terms of handling it in real-time and performing analytics to understand user experience and network concerns.

It’s virtually impossible to manage today’s complex IT environments at scale without a comprehensive system monitoring solution that allows you to check the health of all your applications and services from a single pane of glass. When your end users are experiencing difficulties, you must have such a tool in place that lets you quickly ascertain and remediate the root cause of the slowdown or error.

Many of the concepts SREs take for granted about incident management originated with efforts to fight fires in California in the 1970s.

Eight years back we were inspired to create an employee experience on par with the best customer experience available anywhere. Fast forward to today, we are the only Challenger in the Gartner magic quadrant for ITSM tools, enabling customers to delight their employees with a modern and right-sized service management solution.

Calibration is a crucial factor especially for organizations related to manufacturing, food products, or packed food. Calibration is one of the least known yet one of the most crucial factors for several major industries. Calibration management enables you to get more control over the procedure. It also assists with better equipment management! In this blog, we will cover all major points related to calibration management! So, let us begin!

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.