Operations | Monitoring | ITSM | DevOps | Cloud

Are you leveraging technical account management software to fast-track technical support requests and increase customer satisfaction? To retain customers, your team must focus on providing technical support and guidance to ensure customer success. Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

I want to be remembered. I think a lot of us do. At least, that’s what I used to think. Now I am not so sure. I have a bad habit of looking at the universe through an existential lens where value is measured by impact. Impact, meaning the measurable change created by specific action. Since everything physical ultimately decays, the longest lasting impacts are those that linger in our collective memory. Great works, great triumphs, great discoveries, and great inventions – great impacts.

You groan. Perhaps not audibly, but your eyes widen and then slowly shut with dread. After a lucky streak of merging feature branches without incident, you finally hit a Git merge conflict. Unsure of where to start, you sheepishly bring up Slack and direct message a plea for help. Maybe this has been you, or maybe you’ve just seen it happen. Either way, it means spending time untangling the code by yourself, or with the sympathetic assistance of another.

Programming is as much an art as it is a science. Personal preference plays a large role in determining your programming style, so you may not be surprised to find yourself in a debates with a peer. One ongoing debate is the choice between two different programming paradigms called functional programming and object-oriented programming. Which one is better? Which should you use?

Advertising is everywhere on the web and users have noticed. More than 40% of internet users block ads. Are these users sticking it to the man or just tired of slow site performance? To find out, we measure advertising’s performance impact on a few popular sites.

It all starts with asking yourself how you would rate the IT portal’s employee experience at your organization. Think about it. Do your employees love using your IT self-service portal? Or do they simply put up with it to get work done? In a recent webinar on IT self-service portals and their effect on employee engagement, 42% of organizations said their employees aren’t the biggest fans of their organization’s IT self-service portal but still use it.

Aiven is happy to announce the newest arrival on the OpenSearch scene! Read more about Aiven for OpenSearch and how existing customers can upgrade from Elasticsearch without issues.

Software providers everywhere are under attack by cyber threat actors. Whether it’s a ransomware, the latest zero-day exploit, or a highly sophisticated, well-resourced, and persistent supply chain like SUNBURST, our entire industry faces an increasingly treacherous threat landscape, and nearly every news day brings with it another wave of announcements and urgent system updates to be made.

When considering whether to add more applications or monitoring components to your IT system, the answer should always be quality over quantity. Agencies often fall into the trap of application sprawl by adding more and more to their systems—more applications, more tools—without realizing this actually has the potential to reduce system effectiveness. Instead of simply adding more apps, consider instead interoperable ones, or ones you can plug into a common platform.

Tired of monolithic WordPress? Are your front-end developers frustrated with the limitations of monolithic WordPress and constrained by PHP templates? Headless WordPress could be the answer you’re looking for.