Operations | Monitoring | ITSM | DevOps | Cloud

Following on from my last blog, which looked at some of the tips and tricks our partners found most useful during my Empower MSP 2021 course, here are some more sessions I wanted to highlight.

Dynatrace is a publicly-traded global technology company that provides a software intelligence platform based on artificial intelligence (AI) and automation to monitor and enhance application performance, development and security, IT infrastructure, and user experience for enterprises and government organizations around the world. The headquarters of Dynatrace is in Waltham, Massachusetts. Dynatrace's CEO is John Van Siclen.

Since the launch of uptime monitoring, we have received a lot of positive feedback. There were also a couple of much-requested additional features that we hope to address in this huge update.

Workflow process automation is critical to the efficiency of any business operation in 2021. If you’re not leveraging the power of workflow process automation to streamline your productivity and enhance customer experiences, you should start to explore system management software. These software solutions have the potential to transform your customer experiences. When you have efficiency at the core of business operations, this ultimately leads to faster customer support.

Development teams provisioning software services face a constant trade-off between speed and accuracy. New features should be made available in the least possible time with a high amount of accuracy, meaning no downtime. Unforeseen downtime due to human error is common for any manual integration processes your team uses to manage codebases. This kind of unexpected interruption can be one of the key drivers for a team to take on the challenge of automating their integration process.

Add IP-by-IP rate limiting to the HAProxy Kubernetes Ingress Controller. DDoS (distributed denial of service) events occur when an attacker or group of attackers flood your application or API with disruptive traffic, hoping to exhaust its resources and prevent it from functioning properly. Bots and scrapers, too, can misbehave, making far more requests than is reasonable.

Mission creep is a phenomenon that occurs after a project begins and gains momentum, but then gradually grows beyond the original, intended scope. One day you wake up and realize that, instead of an efficient, manageable project, you’ve got a monster on your hands. For enterprises in the midst of dynamic growth, IT infrastructure is often beset by mission creep. The incumbent organization acquires smaller operations, integrates their technology, and soon things are out of control.

Debugging is the process of identifying, analyzing and removing errors in the software. It is a process that can start at any stage of the software development, even as early as the software has been written. Sometimes, remote debugging is necessary. In the simplest terms, remote debugging is debugging an application running in a remote environment like production and staging.

Alerts are notifications from AIOps monitoring tools that indicate that there is an anomaly. IT teams get these alerts on their monitoring dashboard via emails or enterprise collaboration tools such as Slack or Teams. Service level agreements expect IT teams to analyze every alert within a specific timeframe and take appropriate action.

Alerts are indispensable to any IT operations system today. Site reliability engineers (SREs) or ITOps executives set up several monitoring tools for their IT landscape. When there is a change, high-risk action, or outage in any of these incidents, the monitoring tool triggers an automated alert. This could happen on the monitoring tool’s dashboard itself, via email, or enterprise collaboration tools like Slack or Teams.