Operations | Monitoring | ITSM | DevOps | Cloud

When working with OpenTelemetry, environment variables play a crucial role in configuring and customizing your setup. These variables provide a flexible and convenient way to adjust settings without needing to change code, allowing you to fine-tune your OpenTelemetry installation across different environments.

Monitoring and managing IT assets shouldn't tie you to your desk all day. Imagine having the freedom to move around and monitor assets right from your mobile device. This mobility means you can catch and address potential issues instantly, no matter where you are, improving uptime and efficiency. Our blog explores how Pulseway's mobile-first remote monitoring and management solution (RMM) solution empowers you to handle critical tasks from anywhere, keeping your IT environment in top shape.

The stakes are high, but fostering a culture of patch compliance can transform your IT security and protect your organization. This blog offers practical steps to build that culture, emphasizing the need for buy-in from everyone, beyond just policies and tools.

Databases are the foundation of modern applications, right from e-commerce platforms to social media networks. As the need for real-time data increases, businesses require tools that ensure their databases function efficiently. These database monitoring tools play a crucial role in preventing downtime, improving the speed of data retrieval, and scaling operations as business demands grow.

As someone who's been in the tech space for years, I've seen the evolution of user expectations and the way businesses have adapted to the digital world. What strikes me most today is how fast things have to move. I remember a time when uptime alone was the key to a successful service. Today, it’s no longer enough for a service to just be “up”—it needs to be fast, seamless, and reliable at all times.

In January 2025, security researchers uncovered a critical DNS misconfiguration involving Mastercard. For nearly five years, one of Mastercard’s DNS records pointed to the incorrect domain "akam.ne" instead of the intended "akam.net." This error, caused by a simple typographical mistake, created a vulnerability that could have allowed malicious actors to intercept or redirect traffic.

Cofounder Doreen Jacobi spoke with several of our customers about the revolution AI is bringing to incident management. Artificial Intelligence has seamlessly integrated into our daily lives, often in ways we barely notice. But what does that actually mean for industries facing complex challenges, like incident management? What real benefits does AI bring today, and how might it shape the future?

There are a limited number of investments that a team can make in any given year and it can be daunting to choose the “right” ones. In R&D, there is always more to do. There is always more to research, design, build, fix, maintain, and improve. Spread across multiple domains, the possibilities multiply: we’re spoiled for choice—and, while inspiring, the breadth of possible investment areas can be overwhelming.

2022 was the "Model T" moment for generative AI, with ChatGPT making its grand entrance and shaking up digital transformation the way Ford changed mobility. The excitement and trust in AI are so real that VCs have funneled $3.9 billion into generative AI in Q3 2024 alone. 49% of companies are allocating new budgets to AI initiatives, and firms like Marsh McLennan have already deployed 40+ AI applications in production.

In July 2024, a routine network configuration change at Microsoft caused a global outage that left millions without access for 90 minutes. The culprit, however, was a network issue within the Microsoft WAN that disrupted global routes. Unfortunately, this isn’t a one-off network outage but a part of a broader, troubling trend. Modern Network Operation Centers (NOCs) are far too siloed and broken to handle the growing complexity of modern networks.