Operations | Monitoring | ITSM | DevOps | Cloud

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.

This blog post covers 4 data masking techniques and data obfuscation techniques that you can implement with Robotic Data Automation (RDA) to mask or hide sensitive data or personally identifiable information (PII) like social security numbers (SSNs) that may have crept unintentionally in logs or events.

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.

Today, we are launching a new Grafana Labs product, Grafana Enterprise Traces. Powered by Grafana Tempo, our open source distributed tracing backend,.and built by the maintainers of the project, this offering is an exciting addition to our growing self-managed observability stack tailored for enterprises.

A critical part of managing modern software development is setting up and running an on-call rotation. But that often involves significant toil, in part because many of the existing tools are cumbersome and not developer-friendly. That’s why we’re excited to announce Grafana OnCall, an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.

This morning during the ObservabilityCON keynote, we announced some of the exciting projects and feature enhancements we’ve been working on for our customers and community. And it doesn’t end there. Throughout the week, we’ll continue to unveil new features, go deeper with live demos, and share our plans to shape the future of observability. With so many new announcements and features to check out, we want to make sure you know where to get more details about these developments.

I was recently asked by one of our partners about my thoughts on comanaged IT services. They were having a difficult time finding new managed services leads and were considering moving upstream into the midmarket space to see if it would bring them better success.

Introducing SL1 Duomo. Designed to turbocharge your digital transformation journey to business growth—with the final destination of automated operations.