Operations | Monitoring | ITSM | DevOps | Cloud

Latest News

How IT Leaders Drive Business Value

In a previous blog post, we discussed the need for robust monitoring tools to measure digital customer experience (CX) and the challenges in tracking every user interaction in order to deliver better business outcomes. One of the key pillars in IT Ops that provides great digital CX is the ability to deploy applications quickly to provide immediate value.

Auvik Use Case: Gain Visibility Into the Internet of Things

There seems to be a smart version of everything these days. From coffee machines to aquarium thermometers, if you can think of a device that can benefit from an internet connection, it probably already exists. It’s not really a surprise. The IoT market is on the brink of explosion, as Intel projects 200 billion IoT devices will be added to our networks by 2020, up from 15 billion in 2015. And they’re not all for personal use.

How to Do Authentication Right With Rails Devise

Authentication for web apps is a difficult problem. Anyone who’s ever tried to create their own authentication system will tell you that there are a lot of unexpected edge cases. What’s more, your authentication system is an externally-facing part of your application. This means if someone is trying to hack into your application, your login system’s security will be one of the first places they check.

The Digital Experience Score - Aligning the Enterprise Around a Common Goal

The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few years. It has probably been five years since I first heard a customer talking about the need for metrics to address the challenges they were having in taking a more employee-centric approach to their business.

Building a Better Product Through Customer Service

Like many startups, Stackery is a small team. For this reason, employees often need to go beyond their official job title to ensure everything gets done. As the Stackery product matures and gains more exposure, we’ve seen an increase in customer support inquiries and decided to further refine our customer support process through the creation of a customer support rotation that rotates amongst the software engineers on a weekly basis.

5 mobile apps you can use for VoIP calls

The VoIP (Voice over Internet Protocol) phone system is not an alien technology in this progressive world. People have left behind the traditional landline telephony system long ago and now enjoy un-interrupted, crystal-clear and almost free calls over the Internet. VoIP technology is increasingly used by everyone whether it is an individual or a business organization. the technology has impressed a lot of audience by its versatility.