Despite the rise of AI, the need for app developers isn’t going away. In fact, a 2023 ServiceNow-sponsored study by Pearson suggests approximately 95,000 new application developer roles will be added globally over the next five years. According to ServiceNow’s special report on the impact of AI on tech skills, based on the research, only about 20% of app developer tasks will be either automated or augmented by 2027.
Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, and delivering superior customer experiences. In this comprehensive guide, we will explore the significance of AI for customer support, its various use cases, how to implement it, the role of Generative AI, and the barriers to overcome for its successful adoption.
In today’s ever-evolving digital landscape, data is the new gold. And with the advent of generative AI in cloud services, businesses have a unique chance to transform their data in powerful new ways.
Over the last several months, AI has been everywhere in the technology space and far beyond. Since it directly affects the tech ecosystem, however, it’s no surprise that developers have harnessed artificial intelligence to create tools that boost productivity and enhance workflows. Artificial intelligence is essentially a computer’s ability to perform tasks at the same level (and often beyond) as intelligent beings.
If generative AI is innovative for enterprises in 2023, being cloud-based is ubiquitous. What that means is that the data today is extremely voluminous and complex. Not to mention that all that data needs proactive monitoring and analysis. Thus, data in observability and monitoring can often be complex and challenging to understand due to its sheer volume and diversity.
Virtana’s AI-powered platform is at the forefront of IT infrastructure management, offering a comprehensive suite of tools and services that empower IT leaders to make informed decisions on how to forecast demand and streamline operations. The rapid evolution of technology has ushered in an era of complexity and dynamism that IT leaders must navigate effectively.
