Companies that want to take care of their customers have to invest in a Customer Success team and define the right strategy (Thanks Rav Dhaliwal for your help here). Thinking about customer success is typically something that happens much later (too late?) after the Sales efforts. Growth pressure on startups puts effort in the sales machine to close as many customers as possible while forgetting that growth comes from the current customers. A happy customer is less likely to churn.

The container orchestration service Kubernetes has taken cloud-native application hosting by storm. By automating infrastructure tasks, Kubernetes—an open-source system designed by Google—simplifies the technical work of application deployment, scaling, and management. Managed Kubernetes services take this process a step further, handling more of the management tasks so that engineers can focus more time and resources on developing apps.

For our Rails/Rack customers, the latest Ruby release v3.1.0 is now available. This is brand new, and Gems are still catching up, so please ensure your application works with this version locally before upgrading. For more information, see the official release notes.

Mattermost v6.3 (Extended Support Release) is generally available today and includes the following new features (see changelog for more details).

An overview of major IT incidents and outages in 2021

With incredibly complex cloud architecture — that may even includes Kubernetes and multi-tenant infrastructure — organizations are finding it hard to measure and monitor the performance and cost of their cloud environments. To stay competitive, organizations should aim to be as efficient as possible — which can help companies to lower costs, increase margins, and improve cloud efficiency.

Whether you’re using a managed Kubernetes service like AWS EKS, GCP GKE or Azure AKS, or self-managing a DIY cluster deployed with open source tools like kops and Kubespray, the underlying hardware can vary from container to container. Each container requires specific resources (CPU/ memory/GPU/network/disk) and as long as the underlying infrastructure can provide those resources, the container will be able to execute its business logic.

Spot Ocean delivers container-driven autoscaling to continuously monitor and optimize your cloud environment. Positioned at a busy crossroads in the application deployment pipeline, Ocean has a critical role when shipping new containers. Given the highly dynamic nature of Kubernetes environments, events happen constantly and take shape as logs in Ocean. These can help you understand the chain of events in different scaling scenarios, from debugging cluster issues to incident analysis.

Role-Based Access Control is an effective means to enable authentication and ensure only the authorized personnel have access to sensitive data within the platform. This blog explains how to implement RBAC in your organization's Squadcast account to achieve maximum security and confidentiality during Incident Management. We recently released this new functionality into Squadcast (called RBAC) that helps organizations fine-grain the access control provided to users within our platform.