Forrester Names PagerDuty a Leader in first-ever Process-Centric AIOps Wave From helping pioneer the DevOps movement to establishing best practices around service ownership to being the standard in incident response, PagerDuty has a long history of leadership. PagerDuty is honored to add to this list and now be recognized as a leader in the AIOps and Automation space by Forrester.
Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.
In the ever-evolving digital landscape, every organization must confront its fair share of incidents. Regardless of the sector or size, one common thread weaves through them all: the need for effective incident management. A crucial part of this management is incident escalation, a topic on which we've had many discussions with various companies.
The incident-io/core application uses a mixture of environment variables, config files and secrets stored in Google Secret Manager to configure the app. This is a reference guide to all the parts that make up this flow.
If you’re still unpacking the latest terminology from Gartner’s 2023 AIOps market update, you aren’t alone. Subject matter experts from Moogsoft recently joined thought leaders from TIAA and Windward Consulting for a debrief on the panel interview Accelerating Your AIOps Journey Webinar. Almost half of technology leaders looking to improve productivity and fuel greater collaboration are struggling to explain AIOps use cases, benefits, and value to other business leaders.
Defined severity levels quickly get responders and stakeholders on the same page on the impact of the incident, and they set expectations for the level of response effort — both of which help you fix the problem faster. But sometimes, for whatever reason, a severity level just doesn’t get set. Maybe there’s confusion around what severity level to use. Or maybe you have a low barrier to declaration and your responders just need a little nudge.
When businesses look at how best to understand the performance levels of their platforms, some of the best incident management metrics to look at are Mean Time Between Failures (MTBF) and Mean Time ToResolution(MTTR). These two measurements will give an excellent indication of the health and speed of the system, as well as the ability of the platform to take care of any anomalies that have been detected or to flag them up for others to take action to resolve them.
On-call responsibilities are a crucial part of many industries, ensuring that businesses can provide round-the-clock support to their customers. However, the demanding nature of on-call duty can lead to burnout and reduced productivity if not managed effectively. In this article, we will explore various strategies and tips to make on-call more manageable, enabling professionals to maintain a healthy work-life balance and deliver exceptional service.
In the heat of an incident, having a clear and shared understanding of what’s going on is absolutely crucial to effective response. But often what actually happens is that people involved in incidents build their own picture and narrative of the event, shaped by their own expertise, their past experiences, and what they’re seeing and hearing as the incident develops. The pictures and perspective people build is often referred to as a mental model.
