In the heat of an incident, having a clear and shared understanding of what’s going on is absolutely crucial to effective response. But often what actually happens is that people involved in incidents build their own picture and narrative of the event, shaped by their own expertise, their past experiences, and what they’re seeing and hearing as the incident develops. The pictures and perspective people build is often referred to as a mental model.

For technical teams, the findings from DORA provide a model for measuring and improving performance. With almost a decade of data gathered from more than 33,000 professionals worldwide, the capabilities and frameworks detailed by the research help teams pinpoint areas for improvement and areas to celebrate. The team at DORA categorizes capabilities into three sections: Technical Capabilities, Process Capabilities and Cultural Capabilities.

With the ever-growing landscape of digital technology and the internet of things (IoT), businesses are becoming increasingly reliant on complex systems to monitor and manage their operations. This dependency has resulted in an explosion of alerts and notifications, overwhelming IT teams and affecting overall productivity. It’s never been more critical to have an effective alert management strategy in place to ensure the smooth running of your organization.

One of the most painful parts of incident response is contextualizing the problem and understanding how and where it fits within your organization. If responders are unable to answer basic questions such as: Then you waste valuable time talking to the wrong people or solving the wrong problems — ultimately extending impact and hurting your response. It’s a common issue that, up until now, didn’t have a clear solution or workaround.

Most organizations view their tech and network operations center and their budgets as simply the cost of running their internal and external IT services. However, through IT cost optimization, you can improve how your Ops center team responds to service issues and save valuable resources too. So, what specifically is IT cost optimization?

We’ve long believed that incidents (and technical team cultures) improve when more people are empowered to declare, follow, and contribute to their resolution. But not everyone in an organization needs to be able to manage the processes, rules, and settings a company enforces for their incident programs.

We recently introduced Catalog: the connected map of everything in your organization. In the process of building Catalog as a feature, we’ve also been building out the content of our own catalog. We'd flipped on the feature flag to give ourselves early access, and as we went along, we used this to test out the various features that Catalog powers.

As you may have already seen, we’ve recently released a Catalog feature at incident.io. While designing and building it, we took an approach that’s a tangible departure from a traditional service catalog. Here’s how we’re different, and why.

These days, businesses heavily rely on cloud services like Microsoft Azure to power their operations. While Azure provides robust infrastructure and services, occasional issues and incidents can still occur. Serverless360 provides enhanced capabilities to monitor and manage Azure incidents in a system. But to ensure seamless operations and timely resolution of problems, it is crucial to have a well-defined escalation policy in place for Azure Incident Management..

Managing over 1000 services and applications is daunting for any organization’s IT and Tech operations team. With a diverse mix of on-premises legacy systems and modern cloud stacks, the sheer volume of activity can overwhelm even the most skilled ITOps teams. The task is made more difficult by the fact that observability is fragmented. On average, organizations depend on 21 systems that produce metrics, logs, traces, and alerts for various services.