A few months ago, we released Status Pages. This project was quite different from anything we’ve approached before, given that: And our goals were a departure from one's we had set in the past: With this in mind, we worked closely with our designer throughout the process of building Status Pages. Here is how we approached it and a few lessons we learned along the way!
Catalog is really, really powerful. To prove it, our latest product went up against the almighty Thanos and won decisively. Don’t believe us? Just look at how unscathed Catalog was once the dust settled: All jokes aside, we spent months building out what, we think, is one of the most capable products on the market today. Designed to be a map of everything that exists in your organization Catalog can meaningfully help you level up your incident response.
In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients.
As new incidents emerge, there are often many unknowns about the size, severity, and cause of the problem. Sometimes it’s not clear if the problem is an incident at all. That’s where introducing a triage stage to your incident management process can help. In this post, we’ll look at the benefits of adding a triage layer to your incident management, and how Rootly’s Triage feature allows you to seamlessly transition from triage to real incident (or false alarm).
In today's fast-paced technological landscape, ensuring the resilience and dependability of systems is crucial. This is where Chaos Engineering comes in, transforming how organizations approach system testing and fortification. Chaos Engineering helps find vulnerabilities that could go undetected under normal circumstances by purposefully introducing controlled interruptions and failures.
In the dynamic landscape of software and web applications, failures can have severe consequences, impacting user experience, business continuity, and overall performance. To proactively address these challenges, organizations rely on robust monitoring practices supported by failure metrics. Failure metrics, specifically tailored to software and web application monitoring, provide crucial insights into system health, reliability, and optimization opportunities.
Moogsoft continues to prioritize Correlation and Collaboration – Check out these product enhancements!
In the face of growing security threats and incidents, businesses must prioritize their ability to detect, investigate, and respond effectively. Timely incident response is crucial for maintaining the security and integrity of systems and data. Among the essential tools in the incident response arsenal, log monitoring stands out as a critical component. By closely analyzing logs, organizations gain valuable insights into system events, user activities, and network traffic.
IT response teams find themselves battling against an overwhelming onslaught of incidents. Frustratingly long response times, challenges with prioritization, and the relentless pursuit of root cause are formidable adversaries that test even the most skilled teams. I remember customers’ electrifying anticipation with AI and automation a decade ago. They hoped AI could be used to instantly decode the business impact of incidents and automation to respond to incidents without human intervention.
