During an incident, time is fungible. At points it seems to go way too fast, and at times it seems like an eternity for a command to complete. More importantly, however, is how it feels to be in an incident. It’s a heightened state of being, where any and every piece of information could be “the one” that helps crack open what is really going on. Likewise, there is an inherent distrust of incoming information.

Our May update brings Signl templates for manual alerting, improvements for duty scheduling and various enhancements in the web portal. Another new feature is the possibility to notify through calling landline numbers. All details can be found in this blog article.

Security Information and Event Management (SIEM) technology has become a fundamental part of identifying and guarding against cyber attacks. It is one of the essential technologies powering the modern security operations center (SOC). SIEM is an umbrella term that includes multiple technologies, including log management, security log aggregation, event management, event correlation, behavioral analytics, and security automation.

Today, Derdack SIGNL4 (www.signl4.com), provider of critical alerting and anywhere incident response for SecOps teams, announced it has joined the Microsoft Intelligent Security Association (MISA), an ecosystem of independent software vendors and managed security service providers that have integrated their solutions to better defend against a world of increasing threats.

To protect the availability of the services your customers rely on, AIOps adoption is an imperative for large enterprises. Interlink Software’s AIOps platform applies machine learning to automate ITOps; reducing alert noise, performing event correlation, anomaly detection and root cause determination. As the world emerges from the Covid-19 pandemic, organizations are increasingly embracing the flexibility of home and hybrid working.

Curious about the post-incident review process? We give a complete explanation of post-incident reviews and why they are important and discuss best practices. What is a post-incident review? A post-incident review is an evaluation of the incident response process. The goal of the process is to have clear actions to improve the incident response process and to also help prevent further incidents.

We've launched a feature that will help you fix errors and performance issues as a team! 🎉 With Logbook you get the full incident history. Read and leave team comments, see which notifications were sent at what time, and see team activity for changes in incident states. It's now easier than ever to see what the current state of an incident is.

When FireHydrant originally launched our Jira Cloud and Jira Server integrations, we did not support custom fields. This prevented customers who rely on Jira epic ticket types or other custom required fields from getting full value from our Jira integrations. That has changed with the launch of Jira custom field support. We now support the most common type of Jira epic tickets and field-level mapping of Jira custom fields with FireHydrant incident data.

Chicago, IL – April 27, 2022 – AlertOps, a major incident response orchestration platform, today announced a technology integration partnership with BMC Helix, a service management platform. This new relationship empowers Helix users with intelligent alerting, advanced escalation policies, schedule management, workflow automations for complex enterprise teams to rapidly remediate major incidents.