IT Operations is experiencing lightning-fast change right now. From the emergence of cloud computing to the explosion of data—not to mention ever-present cyber threats—every day is a new day for IT Ops. At BigPanda, we’re laser-focused on making life easier for IT Ops teams, which means we’re staying on top of all this change to help IT Ops keep up.
The HIMSS 2022 conference, hosted in Orlando, was an enjoyable, insightful experience with sessions that covered many healthcare topics, such as business operations, data and information, care delivery, policy and technology. Education sessions were led by renowned thought leaders who examined challenges and trends in modern healthcare. Here are five takeaways from our HIMSS 2022 experience.
Enterprise Alert offers the ability to get in touch with your users multiple ways to help you fit your business needs. We at Derdack pride ourselves in being customer first when it comes to not only product enhancements and features but also support and building that customer/vendor relationship that lasts for years. We want to ensure that you and your users have the abilities needed to handle any situation that may arise.
I joined incident.io recently to lead Sales, after having set up my own company. In both startups, one of the first questions I’ve landed on was: “What sales tools should we use as we scale?”. In this post, I’ll walk through our sales stack, and by extension, what I think most B2B SaaS startups can get away using when they have less than ~100 employees.
Automation in the enterprise is nothing new. Engineers have been working with automation tools and frameworks for decades. From configuration management tools, to continuous integration and delivery pipelines to cloud formation, you name it—automation is part of the fabric of nearly any technology use case in the business landscape. If the previous statement is true, then why does automation still seem to pair with so much manual work?
You just hired a bunch of superstars who are in tune with the latest industry trends. They roll up their sleeves and get to work. In a few days, they point out some systematic issues in your codebase that is making it difficult to expand current capabilities, and chalk out a plan for significant refactoring. But there’s a caveat - the refactor work will be a blocking issue for your near future roadmap.
Add multiple responders to one or more incidents. Helps in gaining empathy, transparency, and future context for an incident that helps reduce MTTR.
Your new release tested fine on staging, but it’s not playing nicely with applications and services in the wild. Your monitoring application notices something going wrong and raises the alarm. But often raising the alarm isn’t enough – to solve complex issues, you might need to roll back to the last good deployment while you figure out the root cause and get multiple people working together on the solution.
