In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical issues that impact customer-facing systems.

What a year 2021 has been for us all. We are extremely proud of the continuous innovation and delivery of new features and functionality we have provided throughout the year, all while maintaining enterprise scale and uptime that could win awards. We’ve heard success story after success story from our brilliant customers, each unique in their own way. We couldn’t have had the successful year we’ve had without you, and it’s been our honor to be part of your success.

ServiceNow is widely used across Fortune 1000 and Global 5000 enterprises, so it’s no wonder that the majority of BigPanda customers use ServiceNow and integrate with it to streamline their ticketing requests. BigPanda’s AIOps Event Correlation and Automation Platform provides context-rich incidents to IT Ops teams relying on ServiceNow and helps them gain end-to-end real-time visibility into their operations.

In case you missed it, for several hours on December 7, 2021, AWS's us-east-1 region had an outage impacting multiple AWS APIs, taking out various websites across the internet. According to our own monitoring at OnlineOrNot, the outage started at 2021-12-07 15:32 UTC and began to recover well at 2021-12-07 22:48 UTC (with minor signs of life for a few minutes around 2021-12-07 20:08 UTC). Had we relied solely on AWS to update their status page before reacting, we would have been waiting a while.

In the world of a site reliability engineer (SRE), failure is not only an option, but also expected. Systems, web applications, servers, devices, etc., are all prone to performance issues and unexpected outages at some point. It is an unavoidable fact. These unexpected failures can lead to huge revenue losses, customer trust and depending on the industry, maybe fines. Fortunately, SRE incident management is one of the core practices used to limit the disruption caused by unexpected issues.

The managed security services market is booming. Coming in at $22.8 billion in 2021, it is projected to nearly double in just five years and grow to $43.7 billion by 2026. Moreover, cloud-based managed security services are poised to be the major growth driver for the broader MSP market, coming in at $219.59 billion in 2021, and expected to reach $557.10 billion by 2028. As we can see, providing robust security services is a key competitive differentiator for the lucrative MSP market.

The following is an analysis of the Amazon Web Services incident on 12/07/2021. Millions of users were affected by an Amazon Web Services outage that took down major online services such as Amazon, Amazon Prime, Amazon Alexa, Venmo, Disney+, Instacart, Roku, Kindle, and multiple online gaming sites. The outage, which originated in the US-EAST-1 region on Dec. 7, 2021, is still ongoing at the time of blog publication.

The next great space race is on. Today, there are multiple companies competing to earn their slice of a global space industry set to be worth more than $1 trillion by 2040. However, launching a satellite into space still isn’t an option for most organizations due to the prohibitive costs and complex engineering required.

In the world of always-on services, many organizations have taken the path to modernize their IT operations to provide greater agility, lower cost, and most importantly, to deliver frictionless digital customer experiences. Is your DevOps team deploying more frequently than operations can support? Are you struggling to keep up with the maintenance issues associated with aging software? Modernizing your IT operations can be the key to overcoming these complexities.

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. The product team has been hard at work making updates from Event Intelligence, Runbook Automation, and Applications with Monitoring Tools, to PagerDuty and PagerDuty Community Events.