The sudden shift to remote work caused by the global pandemic has forced IT Ops pros to quickly adjust in multiple ways to maintain the uptime and stability of critical digital services. Amidst this crisis, AIOps has emerged as a lifeline, as it facilitates remote collaboration, streamlines incident management, and accelerates detection and resolution.
Get stories like this in your inbox During an IT incident, every second counts – but the first few minutes are the most critical. Teams who can rapidly spin up the right tools and processes have the best shot at fast resolution. And of course, many teams rely on chat tools to collaborate and communicate during incidents. So we’re excited to announce our new Slack app for Opsgenie Incidents.
At iLert we are big friends of dogfooding as we love to take our features and check out any way possible to hack or integrate them. We have launched the auto-raise feature for support hours in early 2020 and they really are a fancy way to setup wake-up calls in the morning.
We’re extending iLert’s reporting capabilities with detailed incidents reports.
For many of us, “working” is incredibly difficult right now. That’s true at the organizational level, where maintaining business continuity and accounting for changes in customer needs are even more critical. But it’s also true at the individual level, where the sudden shift to working from home has jolted us all into working in new ways, and made virtual collaboration an essential part of each workday.
Our April update is BIG. It introduces emergency alerting to reach you entire team. We hope this will be a bit of humble support to your organization in this Covid-19 crisis. The core of this release is the new signl center, the new place to track alerts and their delivery in real-time, to see incoming events and how they are processed. You can now send emergency alert to your entire team with a single click.
Across Asia Pacific, “Real-Time Retail” and e-commerce have never been more essential to meet the expectations of always-on, connected customers than it is today. To be successful, e-retailers need to ensure high availability and functionality across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps.
