Embracing digital transformation means increasing your reliance on a variety of IT systems, applications, and networks. Organizations are adopting advanced solutions like IT monitoring software and Artificial Intelligence for IT Operations (AIOps) to manage this complexity. These tools provide real-time insights into IT ecosystem health and performance, using AI and machine learning to support proactive decision-making and automation.

The digital world comes with advantages and inherent risks. These IT incidents, which can encompass cyberattacks, system outages, and data breaches, can have a devastating impact. Beyond financial losses, IT incidents disrupt business operations, damage reputations, and erode customer trust. During an outage, having a well-prepared Incident Response Team (IRT) is essential to reduce downtime and improve response times.

At any moment, a small failure at any point in your complex web of IT systems can trigger an outage. As such, proactively establishing a method of clear and timely end user communication is the crux of effective incident response. For large organizations, these moments of downtime not only carry a massive opportunity cost, but also test the resilience of their operations.

In today’s fast-paced digital landscape, effectively managing alerts and deriving actionable insights from data is crucial for organizational success. BigPanda’s platform stands out as a comprehensive solution designed to tackle these challenges head-on, offering a suite of features that streamline alert management and drive operational efficiency.

On Tuesday, March 5th, Facebook, Instagram and Google Ads experienced widespread outages that lasted for nearly two hours, affecting thousands of users worldwide. More than 550,000 reports poured in from Facebook users, and Instagram received 92,000 similar complaints, as reported by Reuters. As Meta stated on their newest platform, Threads: ”Earlier today, a technical issue caused people to have difficulty accessing some of our services.

Is your DevOps tool stack out of control? I feel like every day, I talk to someone who feels this pain. The technological golden age of the past few years created a lot of niche tools, but now that CFOs and boards alike are demanding budget restraint, many of these tools are being scrutinized. The reality of the situation is that it’s not good enough for a tool to do one thing anymore.

It's completely normal to feel a little overwhelmed and stressed out at work these days. Technology has collaboration moving at the speed of light, and time away from screens is at an all-time low, blurring the lines between work and personal time. Plus, it's hard to ignore the multitude of tech outages that have been making headlines lately, leaving teams anxiously on edge. When you are a professional with on-call cycles, the potential of outages adds another level of complexity to the mix.

We’ve come a long way from the first On-call schedule editor we built, and this new release takes the user experience for Zenduty Schedules a hundred steps further! (…103 steps further precisely, says our internal changelog)

With our SIGNL4 March Update, we are speeding up and have once again completed some innovations for you. This time, we have further developed our design and color scheme slightly and made changes for better readability. In our mobile app, you can now also quickly and easily set up a stand-in, should a person unexpectedly be absent from duty. Furthermore, in certain SIGNL4 plans, the data retention period can now be flexibly adjusted to the respective company requirements.

It’s 3am. You wake up to a blaring alarm, the sound burned into your soul from countless sleepless nights. You reach for your phone, ‘press 4 to acknowledge’ and bleary eyed, you open your laptop, grab a coffee and get to work. The next hour is a whirlwind—bringing services back online, keeping colleagues in the loop, maintaining a list of action items, updating a status page that will be seen by millions of customers. Potentially for the fifth time this month.