Companies implement an Incident Response process to promptly resolve critical issues. Setting up escalation policies to notify engineers is a key step in this process. With traditional escalation policies, alert notifications still get missed which results in higher response times and failure to meet SLAs. So, how can one ensure incident notifications are never missed?

October might be a spooky month, but we’re doing our best to make incidents less scary. We released a number of updates this month that focus on two main areas: Let’s jump in.

System outages: they are an inevitable problem that every single IT team will encounter at some point. Whether they come about due to technical issues, act-of-god natural disasters, or simply random human error, system outages happen to the best of us. Though the cause of system outages is not always in your control, you can control your team’s processes for response and resolution.

A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.

Navigating the complex world of ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. You might find yourself grappling with understanding the foundational aspects of the CMDB, or maybe you’re seeking effective ways to utilize and integrate it seamlessly into your IT processes. You want to extract the maximum value from your ServiceNow CMDB but need help figuring out how to start.

Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from a custom application. A PagerDuty admin might want to be able to load CSV files with new users and their contact information into PagerDuty when new teams join the platform, or load new services before they are released to production.

RapidSpike is a website monitoring solution that focuses on all three key aspects of website health: performance, reliability and security in a single dashboard. If you use RapidSpike for your website monitoring requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts from RapidSpike to the right users in Squadcast with ease.

As an engineer, you're probably familiar with version control systems like Git that let you track changes to your codebase. But are you using one of the most useful features of Git pull requests? If not, you're missing out. Pull requests are one of the best ways to collaborate on projects and create better code. In this article, we'll go over the pull request meaning, why you should be using them, and how to create your own pull requests.📑 What is incident management software?