Operations | Monitoring | ITSM | DevOps | Cloud

Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the expertise of the helpdesk staff in providing situational context to expedite resolution.

Recently we updated our infrastructure. We wanted to discuss the updates we have done to show why we think it is important to keep our infrastructure up to date. Updating infrastructure is critical because it provides more security and improved speeds.

People have been using ChatGPT for various reasons over the past few months. Though the results aren’t flawless, they are unquestionably impressive. Its usefulness has been particularly noticeable for repetitive and time-consuming tasks. However, people have become apprehensive about their job security, which has hindered their ability to fully utilize ChatGPT to their advantage.

Elasticsearch is a search and analytics engine that allows for complex searches on large datasets of different types and formats. Elasticsearch mappings are the blueprints that define how data is indexed and searched to support these data-related features. Understanding how Elasticsearch mappings work is essential to an effective Elasticsearch deployment. In this article, we’ll explore the key concepts of Elasticsearch mappings and common Elasticsearch mapping pitfalls to avoid.