Operations | Monitoring | ITSM | DevOps | Cloud

Customer expectations aren’t what they used to be. Emerging technology trends have elevated the customer experience by bringing personalization and automation to the forefront. With these strides, companies have increased their customers’ expectations ten-fold. To meet rising customer expectations, the only solution is AI. While we’re only scratching the surface, here are a few ways AI can help improve your customer engagement.

Azure Storage is a cloud-based storage solution offered by Microsoft as part of the Azure suite of services. It is used for storing data objects such as blobs, files, tables, and queues. Azure Storage offers high scalability and availability with an accessible pay-as-you-go model that makes it an ideal choice for businesses of all sizes. In today’s digital age, data has become the most valuable asset for any business.

Learning from incidents has become something of a hot topic within the software industry, and for good reason. Analyzing mistakes and mishaps can help organizations avoid similar issues in the future, leading to improved operations and increased safety. But too often we treat learning from incidents as the end goal, rather than a means to achieving greater business success. The goal is not for our organisations to learn from incidents: it’s for them to be better, more successful businesses.

Avid PC gamers know that if you want optimal performance, you have to push your computer to its limits. And if your gaming “rig” is not properly equipped with a large interior fan, your PC can overheat, resulting in more than a few performance issues. It is the same for enterprise-level devices or pieces of hardware: overheating creates problems. One such enterprise-level piece of hardware (and arguably the most crucial piece of equipment) is a server.

I’m delighted to share that version 7.2 of eG Enterprise has introduced support for performance monitoring of Snowflake databases. eG Enterprise’s integration with Snowflake enables complete visibility into the Snowflake architecture and operations, alongside the performance and costs of any dependent cloud hosted infrastructures such as AWS or Azure.

Spiraling costs are causing organizations to look for ways to reduce their monthly spend – hidden charges and unexpected bills are surprises that CFOs can no longer afford. With current costs from hyperscaler cloud providers skyrocketing, many are now asking whether going cloud-native is the right move for them. There are, however, a number of tips and tricks that you can action today that will help you reduce your cloud bill at any provider.

Analyzing multiple databases using multiple tools on multiple screens is error-prone, slow, and tedious at best. Yet, that’s exactly how many network operators perform analytics on the telemetry they collect from switches, routers, firewalls, and so on. A unified data repository unifies all of that data in a single database that can be organized, secured, queried, and analyzed better than when working with disparate tools.