Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

We talk a lot about the application stack, the code and services you build. However, just as critical is the infrastructure that delivers that code to your users. That’s the Internet Stack: a complex chain of technologies and services, from DNS and BGP to CDNs and ISPs, that every digital experience depends on. It’s separate from your application stack. It’s different for every user, in every geography. And most importantly, it still impacts your users—even if you don’t directly own it.

Today we will be implementing application Logs live.

Real debugging starts in the editor where you're probably digging through the last commits wondering what random thing changed. Fortunately, you're probably using Sentry and it's going to give you that information. Sentry's MCP is the best way to bring all that context of what broke and how, into your editor so you can fix broken things faster. With Seer, you can bring in the root cause, and solution, and have tools like Cursor or Claude Code go fix it. We'll show you how.

AI can’t replace your judgement. Audrey Long's GitKon talk was a sharp reminder: over-reliance on AI is a real threat. LLMs can speed up code reviews, brainstorm threats, and auto-generate mitigations, but they’re not gospel. Takeaway: Use AI to accelerate your work, but keep human review at the core of your workflow.

Learn how Uptime.com supports multi-channel alerting and escalations so you can get the alerts you need, where you need, when you need.

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.

Ganesh Seetharaman, Managing Director at @Deloitte, talks about the five Rs of reliability: Readiness, resilience, recovery, responsiveness, and reinforcement.

Time in Elasticsearch is more than a timestamp; it's a powerful lens. In this 90-second guide, see how Elasticsearch lets you bucket logs by minute, hour, day, or even millisecond. You can zoom out to see patterns or zoom in to investigate exact spikes, all without recalculating.