Operations | Monitoring | ITSM | DevOps | Cloud

Don't measure reliability with a lagging indicator like downtime or MTTR

Your reliability measurement can't just be a lagging indicator. "How do you know your company is doing well at reliability? A lot of people will just look at how many outages have you had in the last year and how much customer pain have you caused? I think that's one side of the coin. That's the reactive lagging indicator of the health of our system. To really be good at this, we need a way to understand the risks and the sharp points so that we have an idea of what we're getting into.

ilert Call Routing 2.0: Setting Up Your First Call Flow

We're excited to announce a major update to the Call Routing add-on! Our new call flow builder makes it easy to create custom call flows. The intuitive drag-and-drop interface simplifies the configuration process, allowing you to create command sequences and multiple scenarios for different users by adding new branches to your flow. Watch this video to learn how to set up your first sequence of commands.

Kubernetes Unleashed: Mastering Installation, Configuration, and Cluster Management

Join Colin Griffin & Dinesh Majrekar as they dive into Kubernetes Unleashed, exploring the setup and management of Kubernetes clusters using Terraform, IAC, and GitOps. We'll cover essential tools like Rancher, Argo CD, and Helm, providing a hands-on demo of how to automate deployments and maintain infrastructure as code.

Introducing Internet Stack Map

Watch this live demo and panel discussion to learn about Catchpoint’s newest capability that’s going to revolutionize the observability industry: Internet Stack Map. Internet Stack Map gives you a simplified AI-powered workflow display so ITOps and SREs can easily recognize if there is an issue and address it quickly. Network issues no longer require an experienced SRE – anyone can immediately identify what’s wrong with your application, regardless of skill level. The result is slashed MTTI & MTTR.

Resolve Actions - Compute: Create new AWS Instance (via Slack)

See how we use our the Resolve Actions automation platform internally to streamline the provisioning of new Resolve Actions Evaluation instances on AWS. Via a ChatBot integration with Slack, Resolve creates the new instance, configures the networking and firewall rules, and informs the Sales Team and Customer of the connection details.