Operations | Monitoring | ITSM | DevOps | Cloud

Be it technological improvements or process-level changes, initiatives are routinely introduced into the help desk to improve operational efficiency. While some initiatives prove successful, others may fail. Breaking down the success rates of these help desk initiatives plays a crucial role in course correction and unearths avenues for target improvements. During this webinar, we will explore a step-by-step process to evaluate the success rates for the following help desk initiatives.

Megaport LIVE: Introducing Multicloud Connectivity Recorded: 24 August 2023 Speakers: David Sloan - Solutions Architect In this webinar, Megaport Solutions Architect David Sloan breaks down how Amazon Web Services (AWS), Microsoft Azure, and Google Cloud structure their private direct connectivity offerings for multicloud.

We've made it even easier to get started with LM Logs, using LogSource UI. LogSource UI is a new graphical UI that makes it easier to bring log data into LM Log enrichment, and provides faster searching and filtering within LM Logs. Watch the demo video for more information about this new feature!

Looking to provide exceptional customer support and boost customer satisfaction? Look no further! Discover the power of Artificial Intelligence (AI) in our comprehensive YouTube guide. From data collection to smart chatbots, learn how AI revolutionizes interactions, streamlines processes, and delivers lightning-fast responses.|

Check out a fun demo of Grafana Incident auto-summary, which uses generative AI to suggest a helpful synopsis that captures key details from your incident timeline with a single click. Grafana Incident auto-summary marks the first feature enabled by the new OpenAI integration in Grafana Incident. Simply bring your own OpenAI API key to get started in Grafana Cloud.

IT Asset Management software must cover a wide range of functionalities in order to adapt to the needs of the people using it. In this video, our Product Specialist Matt Beran walks you through all the capabilities that make IT asset managers' work seamless. Discover the power of ITAM dashboards, CMDB Contract Management, and more — all with a user-friendly interface!

"CFEngine: The Agent Is In" is our monthly webinar series, where we show new features, teach best practices, and keep the community informed about everything CFEngine.

Join us for an exciting opportunity to discover all the latest product developments in Aiven’s open source data platform! During this webinar, we will be sharing how Aiven is developing its platform capabilities around strict data residency and optimized cost requirements with Bring-Your-Own-Cloud (BYOC).

If you were wondering how to learn Grafana, Grafana Play is probably the easiest way. Grafana Play is a collection of ready-made dashboards and apps that you can use without creating an account. Developer Advocates Matt Abrams, Paul Balogh, and Nicole van der Hoeven discuss how to take advantage of this awesome tool and what you can do with it.

In this episode of k6 Office Hours, Developer Advocates Marie Cruz and Paul Balogh are joined by Ivan Szkiba, the latest Grafanista of the k6 team, to discuss the latest developments on the k6 extensions. Links shared: List of templates and extensions discussed: ⏰ TIMESTAMPS.