Operations | Monitoring | ITSM | DevOps | Cloud

Free service desk webinar, ft.Daniel Breston | Best technology coach

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Your RTC Services Are Better Off When They Are Cloud Native

Attend this webinar to learn from the SBC experts at Ribbon Communications. Hear why service providers will significantly benefit when their SBCs are based on cloud-native design principles and deployed in Kubernetes-orchestrated containers. Specific topics of discussion will address how: Given the continued importance of real-time voice and video communications, now is the right time to finalize plans that will move SBCs and RTC services along to the next step in the journey on the cloud migration path.

Empowering Digital Employee Experience with Browser-based Real User Monitoring

Service Watch Browser provides Real User Monitoring (RUM) for SaaS and web applications you don't control. The browser-based plugin can be securely installed as an Internet Explorer or Chrome extension to get the end-user perspective of mission-critical apps such as Microsoft 365, Salesforce, Workday, AWS, etc. Service Watch Browser enables IT admins or app owners to proactively detect and troubleshoot Wi-Fi, ISP, and local network connectivity issues causing the slowness.

PagerDuty Integration Spotlight: LogDNA

LogDNA’s Cloud logging platform helps your DevOps teams find and fix production issues faster so your teams can get back to doing what they do best, building amazing products. Send incident alerts from LogDNA directly to PagerDuty. Check out the LogDNA integration with PagerDuty to get started.

Dashboard Fridays: Sample VMware Status Dashboard

Join SquaredUp's Adam Kinniburgh and fellow virtualisation expert Shawn Williams as they showcase the VMware Status Dashboard. Built in SquaredUp with the easy-to-use PowerShell tile, this dashboard surfaces data from vCenter for Hosts and VM to provide a Virtualization Administrator the information they need at a glance. Tune in to learn how it was made, the challenges it solves, and Shawn's top tips for building it yourself.

Rollbar Pro Tips: People tracking

Leverage Rollbar's People tracking feature and get additional visibility over which of your users are affected by each error, the history of errors experienced by a particular person, as well as the list of all people who have ever experienced an error. Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.