Operations | Monitoring | ITSM | DevOps | Cloud

Megaport LIVE: Introducing Multicloud Connectivity | Webinar

Megaport LIVE: Introducing Multicloud Connectivity Recorded: 24 August 2023 Speakers: David Sloan - Solutions Architect In this webinar, Megaport Solutions Architect David Sloan breaks down how Amazon Web Services (AWS), Microsoft Azure, and Google Cloud structure their private direct connectivity offerings for multicloud.

Analytics Plus webinar: How to measure the success rate of help desk initiatives

Be it technological improvements or process-level changes, initiatives are routinely introduced into the help desk to improve operational efficiency. While some initiatives prove successful, others may fail. Breaking down the success rates of these help desk initiatives plays a crucial role in course correction and unearths avenues for target improvements. During this webinar, we will explore a step-by-step process to evaluate the success rates for the following help desk initiatives.

GraphQL and Cloud-Native Architecture: Is There a Better Way? Civo Navigate NA 2023

Explore the transformative power of GraphQL in solving application networking challenges with Jim Barton at Navigate NA 2023. Barton uses a fictional scenario involving "Wayne Telecom," a telecom services provider in Gotham City, to illustrate the challenges faced by businesses in managing data and network requests. The talk emphasizes the advantages of GraphQL, such as reducing over-fetching of data, improving developer efficiency, and simplifying the architecture by eliminating the need for dedicated GraphQL servers.

Manage incidents, real-time alerts, and oncall from Microsoft Teams

Welcome to Spike.sh’s Microsoft Teams bot! At the heart of every successful team lies efficient communication and swift problem resolution. That’s precisely what our bot brings to the table – a dynamic toolset that empowers you to tackle incidents seamlessly. Features: Our new Microsoft Teams bot alerts are not only prompt but also smartly updated as the situation develops. It achieves this by seamlessly integrating incident management into Microsoft Teams, providing you with real-time alerts the moment an incident surfaces.

AI in Customer Service: The Future of Support - Infraon

Discover how Artificial Intelligence (AI) is revolutionizing customer service in this exciting YouTube video! From AI-powered chatbots offering instant assistance to virtual customer assistants providing personalized recommendations, AI is transforming the way businesses deliver support. Join us on a journey through the cutting-edge examples of AI in customer service, where we explore sentiment analysis to gauge emotions, predictive analytics for proactive issue resolution, and speech recognition enhancing call center operations.

This Month in Datadog: DASH 2023 Recap, featuring Bits AI, Single-Step APM Instrumentation, and more

Datadog is constantly elevating the approach to cloud monitoring and security. This Month in Datadog updates you on our newest product features, announcements, resources, and events. This month, we’re recapping DASH 2023..