Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Observability trends for 2026 (Part 2): GenAI and OpenTelemetry reshape the landscape

Over the course of my 20 years as a developer, SRE, and now observability product leader, software has typically progressed at a good pace. But now, the emergence of two transformative technologies are fundamentally reshaping enterprise observability: generative AI (GenAI) and OpenTelemetry (OTel). We surveyed over 500 IT decision-makers for a new report:The Landscape of Observability in 2026: Balancing Cost and Innovation.

How to Enhance Service Management for Small Firms

Small firms juggle many tasks at once. They serve clients while managing budgets and staff. Most owners spend their days putting out fires instead of building better systems. Poor service management drains resources fast. Client requests get lost in email threads. Team members use different tools for the same tasks. Bills slip through the cracks. These problems cost money that small businesses can't afford to lose.

January 2026 Early Warning Signals

January 2026 saw a wave of high-impact service disruptions across social platforms, telecom providers, developer tools, education services, and streaming apps. In several cases, StatusGator detected problems minutes or even hours before providers publicly acknowledged them, and in many cases, providers never acknowledged them at all. Unfortunately, many providers still do not have public status pages, leaving users with little visibility into what is happening during an outage.

Elastic 9.3: Chat with your data, build custom AI agents, automate everything

Today, we are pleased to announce the general availability of Elastic 9.3 as the latest version of the Elasticsearch Platform — the world’s most popular open source platform for transforming both structured and unstructured data into trusted answers and outcomes. In addition to including new features that help developers with context engineering and agent building, Elastic 9.3 introduces a broad set of new capabilities to Elastic Search & AI, Elastic Observability, and Elastic Security.

Every CIO is asking the same question: Am I Next?

Every CIO is asking the same question: Am I next? We’ve seen it across cloud providers, carriers, and global platforms—organizations with enormous scale and investment still experience public, business-impacting outages. The risk isn’t lack of effort. It’s the growing gap between AI-driven complexity and the ability to see, understand, and resolve issues fast enough to protect availability commitments.

Skylar Advisor: Proactive Guidance for Modern Operations

Meet Skylar Advisor, bringing trusted and verifiable guidance to IT operations by connecting real time observability with your data and knowledge. Built AI native, it helps teams cut through alert floods, understand what matters most and why, and take the next best steps with confidence. Every recommendation is evidence backed and traceable to the exact data and sources used, so guidance is clear, explainable, and defensible when the stakes are high.