Operations | Monitoring | ITSM | DevOps | Cloud

Access to data is critical for SaaS companies to understand the state of their applications, and how that state affects customer experience. However, most companies use multiple applications, all of which generate their own independent data. This leads to data silos, or a group of raw data that is accessible to one stakeholder or department and not another. Data silos also prevent information from different sources from being blended together to gain a more accurate picture of what's happening in your application.

Organizations transitioning from traditional on-premises SAP systems to Cloud ERP (formerly known as "RISE" and "GROW") have a new set of monitoring challenges. Unlike the familiar on-prem landscape, where IT teams enjoyed full visibility and control, cloud environments can feel like a "black box," with limited direct access to the underlying infrastructure and reliance on service tickets to understand system status.