Operations | Monitoring | ITSM | DevOps | Cloud

Wilfried Roset is an engineering manager who leads an SRE team and he is a Grafana Champion. Wilfried currently works at OVHcloud where he focuses on prioritizing sustainability, resilience, and industrialization to guarantee customer satisfaction. As an SRE Engineering Manager and a Grafana Champion, I believe a resilient and sustainable cloud experience begins with strong observability.

AI in network operations is more than chatbots and agents. LLMs make AI easier to use, but the real value comes from the underlying system of telemetry, data pipelines, analytics, ML models, domain knowledge, and workflows that help engineers reason, predict, and act. When designed thoughtfully, AI doesn’t replace engineers. Instead, it augments their expertise and reduces cognitive load across complex network operations.

January 2026 Release Here's a dirty secret about observability: most teams find out about outages from their customers. Not from their dashboards. Not from their alerts. From angry tweets and support tickets. The excuse is always the same: "We have metrics! We have dashboards! We even have that AI thing now!" And yet, somehow, your checkout endpoint has been returning 502s for forty-five minutes and you're learning about it from the VP of Sales who just got off a call with your biggest customer.

Enterprise software has moved past the generative AI testing phase. Businesses with millions of daily users or workloads are no longer just prototyping LLMs in a vacuum. They’re directly wiring agentic efficiency into product interfaces and infrastructure to stay competitive. This wave is often compared to the spread of microservices in the past, but we aren’t just adding new dependencies and complexity.

The education technology landscape is entering a period of consolidation and integration. Schools are moving past the online learning experimentation phase of recent years and focusing on technologies that deliver measurable improvements in teaching and learning outcomes. For IT professionals managing educational networks, understanding these shifts helps prioritize infrastructure investments and security protocols.

This report covers the operational status of major AI systems during December 2025, including Anthropic, Cohere, DeepSeek, Google Gemini, Groq Cloud, OpenAI, Perplexity, Replicate, and xAI. The data encompasses official incidents reported by providers and monitoring insights from IsDown's detection system.