Operations | Monitoring | ITSM | DevOps | Cloud

Given the endless choices customers today have, offering excellent customer service is the only way to stay relevant in a cut-throat CX landscape. 73% of customers say that customer experience is a determining factor when making purchases, while 42% are ready to pay more in exchange for superior customer service. However, delivering instant and personalized customer experiences at scale across channels is a challenging feat today.

Migrating an on-prem database to a public cloud comes with a number of benefits, such as no longer needing to manage and maintain physical infrastructure, dynamic scaling, disaster recovery, and overall cost reduction. However, migrating to the cloud can often be a complex and daunting task. For instance, if an organization is a Microsoft shop with teams that rely on SQL Server databases, Azure is a natural fit for its needs.

Have you ever wondered how the internet manages to translate the domain names you type into the browser into IP addresses that connect you to your desired websites? The answer lies in the Domain Name System (DNS), a complex network of servers and protocols that makes online communication possible. But with this complexity comes the need for DNS monitoring, which plays a crucial role in ensuring website availability, preventing security breaches, and optimizing network performance.

Are you an OSS Prometheus, Grafana, and Alert Manager user thinking about migrating to Sysdig Monitor, and don’t know about the transition details? Are you wondering what the benefits are of using Sysdig Monitor instead of DIY Prometheus, Grafana, and Alert Manager? If so, then this article is for you!

Maintaining trust in the business services your customers rely on is everything. With ever-increasing customer expectations and the promise of ‘always-on’ services, poor digital experiences and outages can cause significant harm to your business. The Interlink Software AIOps and Observability platform strengthens IT teams’ capability to deliver more reliable, available digital services and reduce the risk of customer impacting disruption.

Today we’re announcing the general availability of the Icinga Cube in version 1.3.0. You can find all issues related to this release on our Roadmap.

As Sean Price discusses in his ‘2023 Public Sector Predictions’ blog, European government departments and agencies are under pressure to reduce costs, improve efficiency and provide a better citizen experience. Governments need to offer more services at higher quality at a time when it costs more to heat buildings and to employ people to run the services.

Has the public sector ever been under so much pressure? Universal across all government departments, essential public services are under significant strain. However, COVID-19 and the subsequent knock-on impacts (economic, social and healthcare challenges) have buckled the resilience and kept many front-line concerned with delivering the scale of service required by the public.

We're excited to announce AppSignal Log Management, a straightforward solution for ingesting and analyzing your logs. AppSignal is designed to be intuitive and help you get the most out of your application's monitoring data. Here's what you'll get with our logging solution.