The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.
Any new technological breakthrough tends to be greeted by two opposing factions. On one hand, you have promoters, for whom this technology is a panacea, the cure for every ailment plaguing the current environment.
The boom of digital commerce is making all businesses take a closer look at how they deliver great customer experiences. To stay competitive, businesses today are using cloud-native architectures, because the cloud-native applications they produce deploy quickly and better support the continuous improvement cycles of agile methodology. Behind the practicality of keeping online customers happy are distributed cloud environments that business applications use for each customer interaction.
Observability came out of microservices and cloud-native, right? If you have a simpler architecture, does o11y matter?” — this question came up during recent office hours Yeah, sort of. On both counts—yeah, it sorta came out of microservices and cloud native, and yeah sorta, you need it with a simpler architecture (though perhaps not as desperately as you otherwise might).
This is another customer blog highlighting common customer scenarios that we typically see while working with large enterprise customers. There are many use cases in regard to a typical Citrix Digital Workspace environment where the endpoint is managed by a different team, outsourced to an external organization, or even unmanaged when employees work from home on a non-corporate device.
This week we have turned on full trace retention search (beta) in Grafana Cloud Traces. This feature was also introduced in the recent release of Grafana Tempo v1.3. Previously, if you brought up your Grafana Cloud Traces data source, you were greeted with this message: This message simply warned the user that the Grafana Tempo search was calibrated for recent traces only, regardless of the selected time window.
