Operations | Monitoring | ITSM | DevOps | Cloud

One of the most frustrating service calls you’ll receive is from a client experiencing a network performance issue. The issue could be caused by any number of different things and typically would require you jumping into your car and driving to the client site. The hours drag on while you manually trace wires and test ports to troubleshoot the issue. The longer it takes you to figure it out, the longer you’re interrupting your client’s business.

In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would come help you relatively quickly if your computer wasn’t working or an application kept crashing, but for the most part, the IT employees kept to themselves, working hard to keep the network up and running and ready to put out the occasional fire when called upon.

Regulating access to resources is a fundamental measure for enterprises to ensure the security and reliability of a system. The last thing you need is a stolen or weak password to give up the keys to the proverbial kingdom. With role-based access control (RBAC), this risk is mitigated by providing only the necessary access so a user in your organization doesn't have more access than needed.

This is a short follow up to last week's story on Stripe Billing as a reader on Hackernews commented that it seemed we didn't handle VAT. We do, but I just left it out of the story. For those not familiar with handling EU VAT for SaaS companies: It's a bit of counter intuitive jungle. At least that's what some dedicated SaaS startups make you believe. Also, Stripe does not handle it at all. They give you a { taxRate: null } field for you to fill.

90 seconds with ServiceNow’s Identification and Reconciliation engine, a key tool to your complete CMDB. Configuration data is spread enterprise-wide, spanning multiple systems and sources, each with its strengths and weaknesses. To create a centralized database that can be used confidently by all teams this cornucopia of data needs to be pruned, consolidated, and maintained.

Continuous application performance management (CAPM) is a key focus area in the enterprise IT segment. With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely.

Anyone developing software will sooner or later want to debug their code. It’s very clarifying to see your code execute step by step and inspect the values of variables at runtime. Developing with PHP is no different. In this article, we’ll have a look at PHP debugging, and I’ll also provide some tips and tricks.

Python’s built-in logging module is designed to give you critical visibility into your applications with minimal setup. Whether you’re just getting started or already using Python’s logging module, this guide will show you how to configure this module to log all the data you need, route it to your desired destinations, and centralize your logs to get deeper insights into your Python applications.